America's CrateReviews of americascrate.com

Horrible customer service. The April box arrived with a shattered glass and because of that other items were damaged. I emailed with pictures of the damage to the customer service email and few days later 4/20/21 to 4/22/21 I did get a response. "Your request (22005) has been updated. To add additional comments, reply to this email. Alex (America's Crate) Apr 22, 2021, 13:55 EDT Good Afternoon Michael, We're terribly sorry to hear about this! I've submitted a replacement request with our logistics team and we should have a new one on the way to you shortly. Is there anything else I can do to assist in the meantime? Best Regards, Alex. USMC Veteran. Customer Service Director. Americas Crate." I have yet to receive a replacement or any other communications from this company. I have emailed 4 different time trying to give time for response with absolutely no communication. This is beyond horrible customer service. These 5 star reviews about the wonderful customer service are completely fake. For the price of these products that I did receive undamaged I could just go to Walmart and buy the same thing. I want to support an American company that promotes other American owned companies but, I am about to cancel my subscription due to the horrible customer service. Being a veteran myself, receiving a single response from a Marine vet with no other follow ups or any communication from the other emails is extremely disappointing.

I got this as a present for my husband who is hard to shop for. The surprise made it so fun and having Made in America patriotic items was right up his alley. I originally got the 3 box package as the gift but it was so enjoyable and the items were so great that we just kept renewing!

I bought this mystery box to try out and see what cool things may come. While I enjoyed the USA made items I needed to take a break from the subscription. I forgot to unsubsidized and email their support team. They were very quick and processed the refund swiftly.

We love our shipments from America’s crate! It’s a wonderful way to try great new products and have a surprise delivery to look forward to!

I received a new shipment with many duplicate items from previous crate and was very disappointed. I let the customer team know and they immediately responded with several options to correct the error. Best customer service and concern I've ever experienced. Awesome company. Highly recommend. Exceptional.

Awesome! My husband loved all the American made items in each crate he received.

Great and super nice.

I have received a couple of shipments where products have leaked and damaged other products in the package or most recently, there was a leaking product and the pilsner glass was shattered. Kristen was swift at helping me out and is going to send a replacement glass. She offered to send more of the products that had leaked and the book that got leaked onto, but I told her there was no need, the book was still good and readable and I had more than enough of the product left to see what it was like. 5 star customer service!