Americars Rental CarsReviews of americarsrc.com

Horrible Experience – Stay Far, Far Away! This was, without a doubt, the worst experience I have ever had with a rental car company. To say it was a nightmare is an understatement. The staff was extremely unprofessional, and their lack of basic courtesy was shocking. The cherry on top? They refused to return our security deposit without providing any valid reason. We followed all their rules, returned the car in perfect condition, and still got nothing but excuses and dismissive attitudes. It was clear they have no interest in treating their customers fairly or honestly. Their customer service is atrocious, and it felt like they were actively trying to take advantage of us. Save yourself the stress and frustration—stay far away from this company! There are plenty of other reputable rental services out there; this is definitely not one of them.

Avoid this company. We hired a car and returned it 31 October. They put a $2500 hold on my credit card which should have lifted after all tolls were paid. Instead the deposit has been charged to my Credit card. Despite numerous calls and messages to the office. They keep claiming they will be refunding the money. This never happens!!! Told to email another department who never reply, they have stolen $2500 from me and now I am paying interest, due to their dishonesty. Please be very careful who you trust. Booked through Discovery cars who aren't interested either. My advise is steer clear from both companies

Fortunately I read the reviews here on Trustpilot and luckily dodged a bullet with this company! I recently booked a 3 week rental from Orlando International Airport for February next year. Thankfully it was cancelable until 24 hours before pick up. I had booked a vehicle to be collected after my flight landed in Orlando at 18:45. I contacted the company to ask what would happen if I collected my car after 8pm, if the wait to get through the airport and out to their premises took longer than an hour. They replied to tell me that if I arrived after 8pm there would be an $80 fee, which was more than 25% of the total price of my rental. They advised it was disclosed at the point of booking, though I didn’t see it anywhere. If I had, I simply wouldn’t have made the booking. The prices seem to be suspiciously low with this rental company, perhaps as a way of reeling the customer in before they apply additional charges to make their money. I can’t comment on the service during a rental as I quickly cancelled my booking and found an alternative rental company (that allows two hours grace either way) the moment I noticed they wanted me to pay an extra $80!! No thank you!!! Be aware before you book here!

The owners of this company should be in PRISON, they are thieves!. Hired the car at Orlando airport in May 24 and returned the car accordingly. We were told everything was in order and the $1000 deposit would be returned after the tolls had been collected. They collected the toll fees from my account without my authority and failed to refund my deposit. After numerous failed emails I rang their office and was told to send my request for my deposit refund to the audit department. They still failed to acknowledge my emails. I contacted Discovercars.com who were the agent we made the booking through and they told us to pursue our refund through our credit card company. Beware car hire agents who use this company they are all complicit.

This is an absolute disgrace of a company — AVOID AT ALL COSTS! They steal, lie, and respond to all inquiries with complete radio silence. We booked Americars Auto Rental with pick up time 7pm at Orlando airport. Our first reach out to the company was 06:23, via WhatsApp (like the booking confirmation told us to do). No answer. For three hours we called, texted and e-mailed the company - still with no answer. We waited at all three possible pick-up points that we found in the voucher and through Google searches. We asked EVERY driver at all three locations for an hour and a half, but none of them had even heard of the company. At this point we had traveled for 24 hours and the kids where exhausted. We had to hire a temporary car from Hertz to get us to the hotel, costing us When we finally got in touch with the company the next morning, we were told to return to the airport and contact them to get picked up by a shuttle. After a lot of back and forth that day as well, we found the right shuttle bus (with a completely different logo and name than the company we rented from) and arrived at an office in a small container. The girl working there was defensive from the start and explained the chaos the day before by saying they had been "very busy." We presented receipts for the temporary rental from Hertz, but it was out of the question that they would pay for it. They were not at fault. After long discussions, it was time to pay. When I booked, I prepaid €128 and was supposed to pay $371.25 when I picked up the car. I paid for and booked a full-size SUV. At pick up, I had to pay $666.21 (without extra insurance) and (hold on to your seats) what we received was a MID-SIZE SUV!! I overheard the employee talking to her manager on the phone (she said there was an issue with her system, so she had to call for help), where she said (in Spanish) that I was supposed to get a full-size SUV. Her manager responded with something on the other end, and then the employee replied, 'I’ll give her a mid-size SUV.' When we went out to the car and I tried to complain, she said this was the only car they had for us. At that point, we were so exhausted and fed up with the situation that I was on the verge of tears. So there - 24 hours delayed, with a car that’s too small for our luggage, having paid double what we were supposed to for a worse and smaller car — and in addition, we paid $159.75 for a Hertz car for one day. The company stopped responding to us and refused to issue any refunds. Three weeks after we returned the car, the company charged another $69.98 for fuel, even though the car was returned with a completely full tank. This is a really untrustworthy company, and I never want to hear their name again. I wish I could give them zero stars.

Horrific from start to finish. Do not give them your money. The address they supplied on the booking form is wrong - no shuttles went to their new address. The contact number rings out - had to ring 3/4 times before getting through to someone. Had to pay for an Uber to get there. They gave me a car with cracked rear light and poor condition inside. They upsell the toll activation and then STILL CHARGE YOU for going through tolls. Constantly give you the attitude of “not my problem” No apology no sympathy just pure greed. Shuttle back to airport? “Just get on that company’s shuttle over there” They’re on another level. AWFUL! I complained and received $10 compensation which barely even cover the Uber.

All I can say is that I wished i had looked here before I booked the worst car hire experience of my life and feel conned by the Toll Administration Charge and Extra Insurance charges even though at the time of booking I was told I had full cover by their Agent DIscover Cars. The representative could do with some Customer Service Training. Will not use Discover Cars or Americar's on future trips back to using Sixt and other main stream companies. Other issues: Incorrect Pick up instructions from Agent Took almost two hours to arrive at their office and said it was my fault because I was late (Sorry I do not control Airline Delays and US Immigration low staffing as two agents for two full planes) Car looked battered, seats looked dirty and had service light on but was reliable and did the job will go through credit card charges with fine tooth comb

Horrible experience, they made us wait at the airport more than 30 minutes for the shuttle, then they charged us $80 because we signed the contract 10 minutes after 8 pm. We paid $125 for toll activation and they assured us that we did not have to pay any tolls, but then they charged us $90 for tolls. We asked for an explanation and they replied after a month, we pointed out that we had already paid the tolls and they never replied. More of a scam than a car rental