Richard
Worthless shop! Stay away from here!
I wanted to make an order of $50 on product to try this seller. On [Americaroids - cart] is clearly stated a minimum order total of $120 when paying with credit card ánd the possibility to order for a lower order total when using bitcoin or any (other) type of money transfer. In the chat on the webpage a nice mr 'Online mctrade' told me in a minute i could directly pay through bitcoin and he gave me the bitcoin payment address and the instruction to mail them the transaction ID to [bodybuilding freshdesk xxx/support/tickets/new] after completing the payment which i did, including a screenshot of it from my bitcoin wallet. As a response a nice mrs. Irish Epe told me to place my order on a different no-https webshop [Anabolic-steroids dot shop] which calculates in pound and has different prices for its products! I asked her if they were making a joke on me, instructing me to order on a different and unsecured webshop, as a response. I wanted to see the total bitcoin payment of $80 (which was actually $84) i made added to my account on Americaroids so i could complete and finish this order. I offered two options. 1) add the balance to my account on Americariods or handle my order manually or 2) send me back my bitcoin payment. After this mrs. Irish Epe told me she would forward my this message to the Billing department. Three days later she responded she was searching for my order number using my email address but 'nothing appeared in their records'. I responded 'As i told two times before, because of the $120 limit on the website i did not succeed to place the order online, despite making the payment in advance through bitcoin as instructed in the chat'. She told me she would forward this to the Billing department and would follow up as soon as she would receive up update from their team. This contact is almost 2 weeks ago now. Explaining how to make the payment and hand over the bitcoin payment address and took them only 1 minute. For them to handle the payment/order however we are waiting almost two weeks now and the clock is ticking. Screenshots are made of all communication incl. the initial chat and proof of payment. Here my ticket number [bodybuilding freshdesk xxx/helpdesk/tickets/788194]. Worthless shop! Stay away from here! Maybe try with credit card. Then at least you can do a charge back if they play such tricks on you. ----------------------------------------------------------- Reaction 01 Americaroids: "Hi Richard, please give us your order ID so we can check your item. Thank you." Answer: If you would take the effort to read my review properly you would not have asked this question. Please read my review again and stop asking me questions i have answered two times before and explained once again in my review. ------------------------------------------------------- Reaction 02 Americaroids: "Update March 9,2022 Hello Richard, we are sorry to hear about this run around you seem to have had, this is not what we strive for when our customers are looking to purchase their products. On Americaroids, we have a minimum order amount for set reasons, and cannot accept orders that are less than the minimum limit amount. Our chat service is to help and provide customers with the correct products needed for their body type and desired goals along with other factors, we think there many have been some miss confusion regarding this websites limit and another. Please contact our customer support again with the same email used regarding this matter, as I have informed them to provide you with a resolution to this issue. Please update me when you have this issue resolved. Thank you." Answer: The email address 'help(AT)americaroids(DOT)com' you provided at Trustpilot does not seems to be a valid email address. My email returned on this email address. Can you give me a valid email address? ----------------------------------------------------------
Response from Americaroids.comMar 7, 2022
Hi Richard, please give us your order ID so we can check your item. Thank you. Update March 9,2022 Hello Richard, we are sorry to hear about this run around you seem to have had, this is not what we strive for when our customers are looking to purchase their products. On Americaroids, we have a minimum order amount for set reasons, and cannot accept orders that are less than the minimum limit amount. Our chat service is to help and provide customers with the correct products needed for their body type and desired goals along with other factors, we think there many have been some miss confusion regarding this websites limit and another. Please contact our customer support again with the same email used regarding this matter, as I have informed them to provide you with a resolution to this issue. Please update me when you have this issue resolved. Thank you. Update March 16, 2022 You can contact our customer support team again by sending a support ticket containing your email address on the Contact Us page of our website. Thank you.




