American Surplus Reviews | Read Customer Reviews of americansurplus.com

American SurplusReviews of americansurplus.com

4.7354 reviews
Tools & Equipment
1 Noyes Avenue, East Providence, Rhode Island

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American Surplus

About American Surplus

With over 35 years of experience assisting business across industries, American Surplus has built a trusted reputation for exceeding customer's material handling needs. We work earnestly to match every customer with the exact new or used material handling equipment they require. Offering the most competitive prices in the industry puts American Surplus among the top suppliers nationwide for both new and used material handling equipment.American Surplus takes pride in knowing that customers feel comfortable calling in to discuss their current and future plans. Our skilled sales staff works one on one with each business owner, insuring they receive the product that best fulfills their unique application. Visit our warehouse and take a look at the wide array of pallet racking, conveyor, shelving, and mezzanine materials stored in our massive 1/2 million sqft. facility across 3 floors! A member of our sales team will gladly give you a tour, so feel free to swing by! Our doors are always open.President of American Surplus Inc., Bill DiMaio Jr., began his career in sales back in 1985. As he rapidly excelled in the industry, Bill decided to take on an even larger endeavor, to start his own company. With hard work and determination, Bill DiMaio Jr. and his supportive wife Claire DiMaio, became the only husband and wife team in the used material handling industry. Claire took charge of the accounting department & human resources, with the help of their son, Bill DiMaio III. American Surplus Inc. is a family business, and when you work with family, you are treated like family. A knowledgeable sales team with several members holding over 10 years of experience is an added benefit when contacting American Surplus Inc. Our trained staff not only provides the best price on used material handling equipment, they also offer valuable advice on any project you may have in mind. Confidently work through your project, from the initial idea, to shipping and installation, and beyond, kno

American Surplus (americansurplus.com) has 354 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: americansurplus.com
Website: americansurplus.com
Category: Tools & Equipment
Location: East Providence, Rhode Island
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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American Surplus reviews

354 approved reviews, newest moderated first

Lanzo C.
Dec 14, 2018
satisfied customer
satisfied customer, thank you.
Response from American SurplusDec 17, 2018
We're happy to help, have a great holiday!
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ArcelorMittal Burns H.
Dec 14, 2018
Quality parts delivered on time and at…
Quality parts delivered on time and at a great price. Everyone responded to phone inquiries well and quickly.
Response from American SurplusDec 17, 2018
Thanks for the feedback, we're looking forward to serving you again soon!
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Ed K.
Nov 21, 2018
John Celona…
I have placed orders with John Celona on quite a few different times. John always get back to me right away and asks all the right questions so I get exactly what I need and comunicates shipping details. A true pleasure to deal with.
Response from American SurplusNov 26, 2018
Thanks for your feedback, Ed!
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Amanda H.
Nov 13, 2018
If I could give them zero stars
If I could give them zero stars, I would. I bought used totes from them which showed up in terrible shape. There were maybe 5 out of 200 that were usable and those were disgusting and filthy. The majority of totes had broken lids or one lid....so who would need those? I asked for a picture prior to signing the quote and that email got ignored. When I asked for a refund, I just got a snapshot of my signed quote and a sarcastic remark saying I bought them as is.
Response from American SurplusNov 13, 2018
No one was being sarcastic, we sent you a copy of the quote you signed that stated: the totes had (1) lid, sold as is, and good for use as regular storage tote. Our return policy is available on all of our quotes and on our website.
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Jeff T.
Nov 8, 2018
John was very helpful and thorough
John was very helpful and thorough. I knew when he said his son was attending Iowa State I had the right guy. Received my order in 2 days! Would highly recommend your company! Thanks!
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Red Cloud Food S.
Nov 6, 2018
I ordered roller conveyors and stands.
I ordered roller conveyors and stands. I received everything I ordered, but I had to drag what was left of the pallet(s) off the delivery truck and into my warehouse. I had to be careful to lift high enough so that the conveyor stand legs that were hanging down through the broken pallet, did not hang anywhere and receive further damage. I'm sure the freight company did not help this situation, but they probably did the best they could with the way the shipment was palletized. I was able to repair all of the bent pieces, and everything works fine now. I tried to attach a picture.
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Ken Weaver M.
Nov 6, 2018
Baler Purchase
Reasonable pricing, great selection of items & helpful customer service. If needed, I will buy from them again in the future.
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Haarslev I.
Oct 31, 2018
Overall we have had an okay experience…
Overall we have had an okay experience with American Surplus. Products are always good quality. I am dissapointed that every time I call about used products listed on the website they aren't available and we have to get new. Delivery time could be better.
Response from American SurplusOct 31, 2018
Thank you for your review, we have a 530,000 square foot warehouse fully stocked with used warehouse equipment, some of the smaller miscellaneous items are difficult to keep in stock because they typically sell the day we get them as they are hard to come by and in such high demand, keep an eye out on our email flyers to be the first to know about inbound product.
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