Norma
Why do the rates keep climbing?
I've rented a storage unit for a year. Rates have gone up 2x in that period. Not good. Not happy.But you have captured me. My storage unit is filled and I spend most of my year far away from Pittsboro, NC, with no immediate plan to empty the unit. I also think you need to update your communication and online payment options. I received a letter in the mail that rates were increasing. An email is preferable because of my travel schedule. I am not there to open mail. Electronic payment options are antiquated. Thank you for listening.
Response from American Self-StorageJul 24, 2015
Hey Norma, Thank you for your review! From time to time businesses do raise rates due to rising costs of insurance, taxes etc... It is the same in the world of self storage as well. The rate you are paying is what any person could rent that same unit for at this time. It is not exorbitant- as a matter of fact, if you price check you will find ours is a decent price compared to other facilities in the area. There are also ways to save money on your unit; if you'd like to contact me I can let you know. Again I appreciate your review- let me know how I can be of further assistance to you- thanks!