American Plus MovingReviews of americanplusmoving.com

Baby should be in prison

This was the worst moving experience I've ever had. Multiple people at the company openly lied about their terms. This is a broker that connects you with an actual mover on both ends. The moving company they connected us with to pack our things was terrible as well. The lead mover showed up to our apartment and immediately demanded a bribe on the side so he wouldn't say that our move was overweight (even though American Plus told us we should overestimate our shipment in advance - we already overestimated how much weight and space we would need). After we told the mover that we were sure we would have enough space on the truck, he began to shout at my wife and argue with her.

STAY AWAY FROM THIS MOVING COMPANY!!! These people do not answer calls. They don’t tell you that multiple moving companies will move your belongings. They loss and damage everything I owned. Do not use them!!! I cried literally for months because of my loss of valuable things I cannot get back that was pass down from my family. They are rude, they treat your complaints as if it is your personal issue and not theirs. They lie about protection coverage. PLEASE TAKE MY WORDS SERIOUSLY DO NOT USE THIS COMPANY!!!

If I could give them zero stars. Run! DO NOT go with this company. They are brokers not movers. The one positive I can say that the movers that did the actual moving of my stuff were polite and responsive and none of my stuff was missing or broken. But American Plus is complete garbage. The first thing they did was quote me a price they had no intention of honoring and knew that. They essentially wait until the last possible moment to go over your inventory so that YOU HAVE no choice but to go with them. I was quoted around $3500, the final cost came out close to $8000. However that's not the major issue. The major issue is that they FLAT OUT STOLE $2000 from me. I had to make yet another down payment and the zelle transaction did not go through originally so an ACH payment was made. I was assured that if the zelle transaction did go through i'd receive a refund. Well I kept being assured of that till it was too late for my bank to recall the zelle transaction and once that happened they suddenly stopped answering their phones and emails and are completely unresponsive so now I have to involve legal representation. I cannot stress this enough DO NOT USE THIS COMPANY!!!!!! Once they have your money they will stop responding to you. I've dealt with moving companies before I cannot stress that they are the absolute worst and need to be put out of business.

Do you feel that moving is not stressful enough and want to add another layer of headaches? Are you feeling too confident lately? Maybe things are just going a little too good for you, and you want to bring yourself down a notch. Well, this moving company is perfect for you! Bottom line, save your time. Their own website says (you can look this up yourself, seriously) "whatever price we tell you will not change, come whatever may", but this is far from the case, as in the end we ended up paying a couple grand more than the original quote. And it does not matter how many times sales reps guarantee this for you, or guarantee timelines or anything, because they just fall back on "well the contract, even though it says the exact opposite of what we tell you, says we have XYZ rights." The sales reps are pushy, overbearing, and then absent as soon as they get your deposit. Seriously, eff this company, I can't believe it's even legal what they do. Check any legitimate review sites, and once you are done sifting through the obvious fake reviews, you will find trove upon trove of horror stories exactly like mine. Save yourself the time, money, and headache, moving is difficult enough without predatory companies trying to take advantage of you. When our stuff did finally arrive much later than quoted, most of it was damaged in some way. You spend your life buying and taking care of things, but within 1 month, this company just disregards all of that. I mean, how to lose a huge desk??? Things were straight up just missing out of our boxes. Most boxes that had glass were smashed. My vinyl records were ruined. Art supplies ruined. Oh yeah, did I mention the company they hooked us up with had a "stop order" issued on it in the middle of our move? They either are lazy in their due diligence in who they work with, or they knowingly placed us with a company with equally as terrible reviews as American Plus. I am pretty sure I could throw a dart at the white pages and find a better moving company than the one we got. Pretty much anyone we spoke with (when we could even get a hold of any body) was rude, unprofessional, or acting like you're the bad guy because all of your worldly possessions are in their hands and you aren't sure if you'll ever receive them. My guess is that they get yelled at every day because their poor service and business model is so terrible, that they've just become jaded. My only hope is that someone sees this and thinks twice before being exploited, because this is exactly what this company will do. They'll quote you a price, and then when the movers show (probably some schlubby movers they booked off craigslist in a rented truck that will double the price before even loading a single thing, and you're in a tight spot because you have to be out of your apartment or house).

Don’t do business with them they don’t take credit cards because they lost their merchant account. They have only been open since last May….they only take a check over the phone or Zelle because you can’t dispute it… Any good review you see is a review that they posted. I was a sales rep for them and I can tell you all about them my phone number is 561-305-2558 my name is Scott don’t do business with them

I filed a police report, had my bank do a charge back on my deposit bc they refused a refund. Here is what happened: They showed up late were super rude to the point of threatening and harassment. rattled by their stick-up robbery type of intimidation tactics with me I looked them up online and found out about their scam tactics (more later in my post). So when they arrived, before letting them load my items (That were agreed upon for the move in the contract) I asked if there would be extra charges. The reviews revealed their scam: that they load your belongings and then demand more $$$ (often thousands more) and if you don't pay the ransom money they demand they dump your items on the street or hold it ransom at a 'storage' with even more fees. So bc I insisted to know any extra charges before loading, they 1. first said they would take pics and tell me before loading if there were extra charges. However, realizing I was not an easy target for their scam they 2. then just took off! NO SERVICES RENDERED. When I called them (Gaby) they said there would be NO REFUND and continued their verbal abuse and harassment. Then they said they MIGHT send another truck in 2 days or perhaps 2 weeks! Clearly they are greedy and beyond pocketing my deposit that they said they would not refund despite services not rendered, they wanted the rest of my items to continue their scam. About an hour later they called, screamed into my VM to pick up the phone. At this point I knew better than be subjected to more verbal abuse, intimidation, harassment and bullying they heaved upon me and wanted everything in writing (email or text). Shortly thereafter Gaby (presumably the owner of this fraudulent outfit called American Plus Moving) texted that she would not send a truck at all and that my hefty deposit would not be refunded even though they did not render services. Apparently she decided not to send another truck bc I was not an easy target and wanted their scam documented in text or email. So she (Gaby) canceled the second truck. Meanwhile I called my bank who advised me to file a police report against them, which I did. LAPD heard what transpired, asked detailed questions and found ample cause to write a police report against American Movers Plus and their carriers Cheetah Movers. Getting the authorities involved was a wise decision. Do not try to argue or reason with scammers and abusers. They will only abuse or scam you more. (I can write more details but the review is getting too long) BTW, RED FLAG they do not take credit care or debit for the deposit. They insist payment be made via your bank routing and account number! Later realized they do this so it is harder for victims of their scams to get their money back as with credit or debit you can more easily dispute the scammers for their fraudulent conduct. I did get my money back bc my bankers astutely did a 'Draft Adjustment' American Plus Movers threatened me further once they found out my bank had the ability to do the Draft Adjustment to get back my deposit that they had obtains via a 'bait and switch' scheme. But, once I mentioned the LAPD police report they backed off, but not without more abuse. I count myself LUCKY bc I did not let them LOAD my belongings before getting assurance of no extra charges or a quote of exact amounts they wanted to extract from me. Dozens of reviews show that they count on clients to allow items to be loaded on their trucks and then they got you. Some reviewers said when they refused to pay the ransom American Plus demanded they just dumped all of her items on the street; other said their items arrived but many weeks later at the destination, burglarized, valuables stolen and furniture broken. Reviews also indicate that even when your items arrive, they won't unload unless you pay you even more money on top of the agreement and on top of what they had blackmailed from you at loading. So they scam you twice over. That's why they were so furiously abusive to me bc I did not let them victimize me that way. Traumatic experience to be sure to fall victim to their scam but glad I had authorities i.e.my bank and LAPD on my side to not let them get away with it. AVOID THEM AT ALL COSTS. Other reviewers said their few 'positive' reviews are fake and that they company keeps changing their name bc of their devastating reviews and ratings with the DOT (Department of Transportation), BBB and dismal standing with other consumer advocate groups. I wish I had read the reviews prior to giving out my account info to them and becoming vulnerable to their fraud schemes.

My experience with this farce of a company has been nothing short of horrific. They were supposed to arrive to pack for my cross country move on Sept. 16, as I was flying to my new residence the next day. They never showed, and when I contacted them they casually informed me that they rescheduled the move to Saturday the 18th. This caused me to have to purchase new plane tickets and hotel stays. I was connected to, quite possibly, the rudest person I have ever met, who proceeded to harass me until I cried and hung up. I was told by Joe Gali, repeatedly, that the move would take approximately 5 days. He even broke it down by telling me the drivers drive 400 miles a day, and my move was 2,200 miles. Today is the 5th day. I called the movers for an update and they told me they might be here by Monday the 27th. So now I have to pay for MORE hotel nights. If I factor in the plane tickets and additional hotel costs, I have paid over $2000 extra due to their lies and incompetence. At this point, they will not answer the phone. I wanted to discuss any possible compensation for their horrible service and misrepresentation. But they have become invisible. They are not to be trusted, complete con artists, and I am absolutely baffled by the amount of positive reviews. (I can only assume they are fake people being paid to write them.)