American Plus MovingReviews of americanplusmoving.com

This is the worst moving company. First, they only accept ACH payments, which means you can’t get your money back if anything goes wrong. They operate like a scam. They require a two day window for a move. Ok fine, but they only give a few hours notice before the drives are scheduled to arrive. I received an email at 7:30pm saying my drivers will arrive on Thursday 8/5 between 2-5. Even though I said I preferred Friday and I told them my building had a cut off at 4:00pm, I scrambled to be ready. The driver called me and said he was arriving at 3:30pm from Boston so I told them it would not work. Because it was impossible to finish a move in 30 minutes. The driver said he would call dispatch to see if he could come at 8:30am the next morning. They “approved” it. 8:30am arrived and he never came. I texted and called him for an hour. No response. My elevator was reserved and I’m sure my building porters were annoyed because they had everything prepped for Thursday and then again for Friday morning. I called the company and the driver repeatedly. No one picked up, nor responded to any voicemails or texts. I found a different number online and reached Noah. He asked me to text him the job number and told me to call him back in an hour. When I did, he never answered and never responded to my texts. They finally emailed at 1:00pm saying my driver was 20 mins away. By that time I scheduled a new appointment with Oz Moving (amazing experience and they required $50 credit card to hold the spot), and I left my apartment because I had a hotel booked since I was supposed to be moved out. When I asked for a refund they said no because I was refusing their service. Further investigation showed that they damage furniture and boxes and the experience I had is common. I no longer trusted them to hold my furniture. I’m out $791. They had previously requested an additional $500 but my bank doesn’t see it so I’m praying that it didn’t go through. These people are unethical and they deserve to be put out of business.

American is a broker who took my deposit and placed me with a horrendous carrier. I have no idea where my items are or when I will get them. I am living for weeks with no items, and have called and left messages for Gabby the owner everyday this week. She refuses to call me back.

AVOID BOOKING YOUR MOVING WITH THEM! This business is not accredited by the Better Business Bureau, and have an F rating. They are BROKERS, and they do not take responsibility with last minute cancellations. My move was scheduled between June 25th and 26th, from MI to OH. On June 25th, I finally got a call from Gabby at the end of the day, reporting that the move was not happening since they could not find anyone. I did not hear from them until June 28th, when Gabby told me that they could not find anyone for the week, and that MAYBE, the move could happen in a couple of weeks. As you can imagine, this is unacceptable, since I was already paying extra for extending my stay in MI. At the end, I moved with a U-Haul with the help of some local movers. Now, American Plus Moving and Storage had already charged me around $1200. Since this company was unable to provide the service, I should be getting my full refund. I haven’t had my money back. Contacting their finance department is impossible, and customer service almost never answers. I finally got a reply when I left a review in the Better Business Bureau, but the company defends themselves stating the dates are only estimates. As a result, they practically stole my money. AGAIN, DO NOT BOOK WITH THEM. Take a look at all the reviews. They are either 1 star or 5 stars, which is suspicious. Multiple customers have had my same experience as you can see in the reviews. For now, I just hope this company gives me back my money.

Find a company that doesn't have polarized reviews because I can tell you the positive ones are fake. They sell hard, get your deposit, move date will come and go and then you will never see your money again. Just keep looking this isn't it and we need to hold people and companies accountable when they steal and face no consequences.

My quote was significant underquoted despite assurances from the salesman that he was including extra cubic feet to take care of me and avoid this. I ended up being charged almost double what I was quoted. They repeated pushed my pick up date back. I have called repeatedly and was informed that I would received call or email back and this has never happened. My items were picked up on June 13th with deliver between June 18th and June 23rd. It is now July 7th and I have been told that they still don't know when my items will be delivered. Again, I have called several times and never receive a straight answer.

worst moving company do not do not use this company. lack of communication 1 month late on delivery and when arrived most furniture was destroyed short and simple do not use this broker company.i may wind up with a lawyer to help me

American Plus moving and Storage is running an illegal, fraudulent and criminal enterprise that intentionally neglects the owners property and then engages in extortion in order to deliver. Proper authorities have been notified and criminal charges have been filed. DO NOT DO BUSINESS WITH THIS COMPANY!!!

I did not know this is an agency that will find a mover in your area to have them move your belongings. I was not told that up front when they took my information for down payment. Then they got Insta Movers to move my stuff and the movers were good picking up my belongings but when they came to deliver the driver did not have anyone to help unload and wanted money up front prior to unpacking, then he sat in truck for 2 hours because his truck would not start, I started to carry stuff in house and then hours later I had a few young men come to help unload and we had to "pay" them to unload because the truck driver was busy trying to find someone to start the truck. Truck driver finally started to help unload and one of the guys that came to help us was able to get the guys truck started but told him not to shut it off because he would not be able to get started. Needless to say crappy move in and my brand new washing machine lid got broke and when I contacted this company about the issue I have been totally ignored with no response. DO NOT USE THEM, contact a local mover, total rip off price went from 2800.00 to 6700.00 by time I was done.