American Outdoor Grill ShopReviews of americanoutdoorgrillshop.com

Burners keep failing and not covered by your warrentee

Web site was very intuitive for parts selection and ordering process. I received the replacement parts in five days and was able to repair my built in grill quickly with no headaches thanks to American Outdoor Grill Shop.

Spent $3,000 on an AOG with accessories and emailed them one question, but never heard back from them!

Item ordered was received quickly

solid grill, not too happy re: ignition feature, no battery but it works ,takes a long time to heat up over 800, maybe i'm just too old school. easy to set up. rear burner excellent, side burner, don't use it that much but is fine. needed to call company once, i don't know why, talked to a very nice person helped me and gave some tips, good conversation. so customer support should be better than average. expensive but worth it. it would be nice if they were to supply a "recipe, tips" brochure. highly recommend aog.

I was very happy with the service Dept. I replaced a built in & new one fit perfectly.

I did business with this company to purchase a replacement manifold for my grill. The first manifold arrived but it was the wrong part. I had several emails to correct, they acknowledged that they sent me the incorrect one and sent a replacement.... which unfortunately was the same incorrect part. I sent an email and for weeks they never responded.... I also called and emailed officers of the company... with no response. Finally, I noticed they were an Amazon seller and filed a complaint.... and the correct part came in a week....interestingly with never a response.

Order came quickly!