American MeadowsReviews of americanmeadows.com

Never again... I placed 3 orders over a period of 3 weeks, total about $600. Receive only one of 3 correctly. One order was packaged well, but 2 plants were the wrong thing entirely. Another order was lost in the mail. The "lost" shipment did finally arrive 20 days later. The box had no indication of which side was up. The plants were stuffed into a flat and they had been tossed, dirt everywhere. I called 3 separate times (45 mins-disconnected, 1hr, 10 mins - need to wait 10 days after shipment before they are willing to help, 1 hr 38 mins - agreed to replace lost and incorrect plants). The lost order once again came on a flat with plants tossed, dirt everywhere, some are on life support and shipment only took 3 days to get here. The replacement plants arrived alive and well and well packaged. So, the do know how to ship plants, just choose to do it poorly for large orders. For a premium price, you'd think they would care that the plants actually arrive alive and well. Nurseries usually care about plants, but based on my experience they do not.

They pack their plants with out any protection. I order 16 plants of coneflowers and they shipped with a large hairnet covering the the tray of plants. Just about all the plants were tossed about, dirt everywhere. Roots of the plant were exposed and very dry soil. I will never order from American meadows again.

I ordered from them last year and received nicely packed,beautiful plants. They even sent two new plants when the first ones died, so I ordered from them again this year. My mistake, no tracking on the plants just said a label has been issued. When they did arrive, half were dead. I called them right away, I was told to send a picture to their help desk. I did, no response. I called, hold time 4 minutes.i hung up after an hour and a half. I tried the next day, again an hour I also called on my cellphone, so I was on hold on both. I hung up after another hour. I’ve sent them an email requesting some kind of response. So far nothing. I think I will try to dispute this with my credit card. I definitely won’t be ordering from them again. Update, I received an email after posting this and they have resent my order with strong beautiful plants, I don’t know if it was my email or this review .I am pleased with these plants and will give them another chance.. next year.

I ordered 3 Dwarf Joe Pye Weed plants in 3" pots (the only option) for our Monarch Waystation. Not a big order but an important order. When it arrived today, I opened the box to inspect the plants. What an incredible disappointment!!! 2 of the 3 inch pots had soil, but no plants....the 3d one had a dead twig in it. I immediately called their number (802-227-7200) and their "recording" said I had a 12 minute hold; it was 21 minutes. I was able to leave a voicemail. I called back a second time about 30 minutes later; hold time was to be 16 minutes. I held for 44 minutes and finally hung up. I called back a third time and tried leaving a voicemail with someone in administration hoping my problem would make it to customer service so I picked Human Resources. (Customer service isn't an option when you call them.) No one picked up so I left another voice mail. I then used their scan and tried to upload a picture but it wouldn't take the picture from my Android. I did leave a note. I assume they have actual humans working somewhere in this company, but I haven't found one yet. I WILL NEVER BUY ANYTHING ELSE FORM THIS COMPANY!!! Horrible service; nonexistent products. I simply want a refund, not another shipment of a dead plant and empty pots. No consumer should have to go through this much trouble to rectify a problem.

Received 1 of 2 boxes even though tracking says both were delivered. Checked our door camera, and only one was delivered. Inside that one box is a loose heap of dirt and empty planter pots with a few battered and broken plants. It's like someone tossed them in loose and then shook it. Clearly the plants were never clicked into their holders for transport, which remain wide open and flat in the box. Three-fourths of my order is missing and the quarter that did arrive is damaged beyond use. I sent American Meadows a message using their support scan on the box insert and have not yet received a response. So I called their support number on the insert and was disconnected abruptly after a couple of minutes. I then called a different support number that was on the shipping box. The answering script said to expect a wait time of 16 minutes. I have been on hold now for over an hour and 10 minutes. My next step will be disputing the charges. Terrible experience. Never again. Update: The second box arrived 4 days later on Monday in even worse shape than the first. I sent more photos and messages to American Meadows and sat on hold again a couple of times for over an hour with no answer, then today on Thursday, hours before I was planning to file a credit card dispute, they sent me a message stating they are refunding me the damaged items and prorated shipping. You can bet I will make sure it clears the bank, but I do appreciate that after all that they made it right.

Placed two orders from American Meadows on 20 March 2024, and they stated the ship week was 8 April. Everything was going as planned when one order "shipped" 8 April and the other "shipped" 10 April. However, all they did was print the shipping label, and the tracking with USPS still has not updated from this status. I called twice and was told the first time the warehouse dropped off the first order with USPS on 8 April. I asked for proof and they said they had none. I was told to just wait. The second time I called it was after both orders had not changed status for at least three days. The second person did not even ask for an order number, my name, or anything. They just stated "this has been happening a lot", though every other vendor I ordered from and who shipped through USPS recently has been fine. I emailed them yesterday and am awaiting a response, though do not think that will solve anything. They said they have a 10-day policy after "shipping" before cancelling, though I cannot find evidence of this anywhere on their website or in their emails. This company feels scammy to me and poorly-run. I should have read the other reviews before ordering from them.

Called to check on original order. Advised was probably lost in the mail. I was sent a replacement order which arrived today. Plant pots were tossed into shipping box with no packing so all the plants were out of pots and damaged. Quality of the plant is poor, scraggly. The initial order was also delivered today. Those plants had been nicely packed but after being in the mail for so long were dried out and in terrible shape. Good Bye forever American Meadows.

For two days in a row I have tried to call to check on my order. The time is a little before 5PM central. Phone message on recording says someone will be with me in about 4 minutes. After 16 minutes of nice music the recorder says to leave a message. I expect they have closed but they need a better way if someone should call near or past their closing time. Also the prompts are not clear as to what type of help customers need. After following directions it seems like most is for the care of the plant. I am just trying to find out what has happened to my order. My past experience is that the employees are helpful and the plants have always been healthy and packed well. But management needs to improve the messaging with the phone. If after hours, say so and for me, better explanations on the prompts.