American MeadowsReviews of americanmeadows.com

I ordered Tubers, they arrived dry and dead. I took pictures and sent them. Their AI bot responded quickly, then Mollie informed me they would replace them. I was excited to receive the replacement, quickly grabbed my digging tools, opened the bag, and to my surprise, those were also dry and dead. I sent pictures again. The AI bot was on it, responding quickly. Then Mollie informed me that since I received a replacement, I would not be compensated. They essentially stole my money. Please save your self the time. Order from someone else.

Plants came dead. Two out of four dead - one was a $17. plant. The two survivors were tiny. Won't order from here again.

I ordered Milkweed from American Meadows. It was a month before they shipped it. 10 days ago it was shipped. I havent recieved the order. Followed the tracking (USPS). its been travelling around the country! I called the USPS - they have no idea what is going on. I called American Meadows - now twice. First person I spoke to could not help me - told me "to call them tommorow". Called today as instructed, person tried to tell me "it would be delivered today". Except the local USPS said they have no idea where it is and its not going to be delivered today if ever. Person places me on hold for several minutes, final states "they will send out another package" then places me on hold yet again! 8 minutes of hold time. Finally told me "the new order will be sent USPS ground in 2-5 working days". These folks didnt even apologize! Clearly not a professionally run business. I have ordered from AM previously with the same slow shipping but no issues. This however will be the end of dealing with them for me.

I placed an order for two hydrangeas, two silver leaf vines, and the pre-planned shady nook grouping of plants, which was supposed to be seventeen plants. A total of seventeen plants in all arrived, meaning four from my shady nook package were missing. Of the plants that did arrive, they were either root-bound or profoundly over-watered and nothing is healthy. I contacted them to say how unhappy I was. I heard back from them within a day, asking for photographic proof that what I received wasn't right. (Couldn't photograph the pieces I didn't receive.) I also included a photo of their pathetic hydrangea next to a beautiful, healthy hydrangea I'd gotten at the Home Depot for the same price. I've yet to hear back from them since then and they've yet to make anything right. While I am a seasoned gardener, I was intrigued by their pre-planned plots, but now I realize that I could have gotten the same kind of instruction of what goes well together and how to lay them out from ChatGPT and I could have picked out healthy plants locally for half the price and twice the quality. Also, I planted their morning glories two weeks ago and and I've yet to see them even break the surface of the soil. This service is starting to feel like a scam, which is a shame because they had great communication when I placed my order and I love the concept of their service.

I recently Ordered a seed mix and realized I ordered the wrong thing. I ordered very early in the morning and followed up within a few hours and before 9 am. The rep advised they can’t refund me because it’s already shipped but somehow couldn’t provide a tracking number for 48 hours. I find that to be suspicious for something that’s already shipped. I usually order from Eden Brothers and will certainly stick with them moving forward.

First and foremost, I started after school as a landscaper and learned from a master gardener with a 40 year clientele. Upon switching to manufacturing, I had a "side" business of landscaping for 20 years. Bottom line is that I know how to plant and nurture living things. I acquired the 2 acre lot next door that was 90% turf and decided to establish a meadow and got Mike Lizotte's book and read it twice. Ordered $90.00 worth of seed after using a Troy Bilt Horse tiller to make a perfect bed for seed. Mixed the seed in equal batches with sand and sowed it evenly, rolled it cross hatch and it looked great. This was in late November here in Central NY after 3 hard frosts. The small plot I established to make sure the rebuild on the tiller is doing amazing. Seeds bought from another company. There is maybe 5% of the seed I sowed germinating. Photos sent - phone calls made. Obviously, I'm not pleased and to rub salt in the wounds receive promotional emails daily from them.

I was not impressed and will not purchase from them again. Some of the plants did not look healthy, were tiny or sparce, look wilted or dry, the soil of some plants was dry, and the packaging was terrible (I sent pictures). Tall plants were actually bent over and placed in a shallow box and stems completely broke off. There was a lot of breakage throughout. I wrote customer service and they did not address the bad packing. They simply said to check the roots, etc. If you watch their packaging video and how they express their great packaging, it's not true. I experienced careless, if not somewhat frenzied, packaging. I am dissatisfied especially that they did not acknowledge the terrible packing.

I have the same experience as other reviewers - my tiny little plants were in a tray covered by something like a hairnet, so they were tossed all over, some were tossed out of their pots. In addition, the plants are so tiny - many just a 1 or 2 inch stem. I understand we are supposed to value the roots, but when i order a plant in a pot, even just a 3-inch pot, I expect a plant. This was a large, expensive order for me, it took a long time to get delivered, and i am not sure how many of these plants will actually survive. I have ordered from a number of other companies over the years and plants from other companies are actual plants, not just a tiny stem, and they are packed carefully with cardboard and plastic, so I know it is possible - but apparently not by American Meadows. I will not order from American Meadows again, and i do not recommend that anyone else order from them.