American Long Distance Moving & StorageReviews of americanlongdistancemoving.com

My movers were to arrive on June 26 or the following work day, June 28. No show No call. Apparently not sufficient room an the truck. Pickup reassigned to June 30 July 1. Each day I would call and told the truck would be there on time. Then on the afternoon of Jul. 2nd I was advised that pick up would be "today" if not, call tomorrow that customer service would be open on Sat. of the holiday weekend. When my movers did not arrive, I recalled and greeted by an answering service that advised my inquiry would be forwarded to the company on July6th. I am waiting in my house which closed escrow yesterday hoping that I get moved before the new owners charge me rent

Matt, an American representative quoted me $2,114 to move a small one-bedroom apartment and a Kayak. That price did not cover all of the items that I discussed with him in my initial conversation. The price he quoted wouldn't even cover a studio apartment according to the actual movers that arrived on July 1, 2021. The price I ended up paying without the movers taking my bed, bedframe, the Kayak, and other items ended up being $3,591. If everything was actually moved the total price would have been $4,663. How was Matt so off? I will tell you why he was off, he was trying to make a sale. I literally went in each room while on the phone with him and told him the box sizes and numbers. Total scam! Matt and I discussed his pricing based on weight. Guess What? Movers DO NOT work off weight. Matt's quote was equivalent to 300 cubic ft. which doesn't even cover a studio apartment. Additionally, as I stated above, I wanted to move a Kayak, which I discussed with Matt. Guess What? There is an extra $200 fee to move that type of item. To add to the inaccurate cost estimate, there is also some sort of truck sizing fee or whatever they call it, which is an additional $500 just for the type of truck that they arrived in, an additional admin fee of $650, and additional fuel surcharges. This is absolute BAD BUSINESS. American totally scammed me.

Worked with paul erving from sales. It was an absolute disaster. first- the movers asked if they could come 2 days early. Then I said no lets go on with the original date. Then the original date came and the mover said he can come in TEN DAYS. They use 3rd party carrier for their moves. And the sales reps wont tell you this. They will act like this is all one smooth operation. Anyone who has had a good experience with them either paid for a small move or they had REALLLLLLY flexible move dates. My recommendation is to never use this company. It will make your life harder and you will lose thousands of dollars. Never make the mistake I made and listen to the sales reps on your first initial call. Stay far away.

Scammers, total scammers. Somehow my quote went from $3400 to $6800 when I added a dresser, treadmill, crib and 20 more boxes. Bonkers. RUN.

First and foremost, turn around and run while you can. This company is going through negative reviews trying to claim everything as “fraudulent” but I assure you the horror stories are in line with what we experienced. My name is Bassel Almadani, and the move was scheduled for 6/3-6/4 from Chicago to Cleveland. Happy to share the paperwork. I plan to report them to BBB and am considering legal options. As you’ve read - they first pressure you into paying a deposit on the phone. The sales rep Paris gave us an estimate of $3275 to pick up 6/3 and drop off 6/4, and when we explained our belongings he said he’d just put 290 boxes for the estimate since it “fills a truck,” and if anything - we’d be charged less. We asked explicitly if they bundle moves, and when we’d expect goods to be dropped. He assured us they pick up 6/3 and drop off 6/4. The agreement said “move date” 6/3-6/4, which didn’t conflict. So Memorial Day comes and goes, and I call them first thing on 6/1 to ask when they’ll pick up. I’m told that I’ll get a call. Hours go by with no call, so I call again - same empty promise. No call comes on 6/1 OR 6/2, and we stay up all night packing in case they come first thing on 6/3… of course, no one shows up. I call them over and over - same empty promise!! I FINALLY get a call at 6PM (!!) to confirm pickup for the NEXT day. Now it’s 6/4. We get no calls all morning, then finally hear that they’ll arrive at 4pm to start. The movers show up, then look around and tell us it will cost TWICE the amount that was estimated and that they can actually wait up to 30 days to deliver unless we pay a $1500 expedited fee!! So now we’re completely trapped, and I spend hours on the phone to ask the company how this is possible. Their customer service was incredibly rude, and they’d repeatedly put us on hold without giving us context. They even hung up on us at one point. I spoke with Bobby (manager), and Jordan (head of department) and they were super condescending and dismissive. We’re stuck and have to get going so I ask them to work on furniture while I run to Uhaul and get a trailer to move as much as I can on my own (despite hiring movers to avoid this exact situation). The movers didn’t finish until 10:30pm, then asked if we’d do expedited shipping for $1000 instead - so they don’t have to drop everything off that night in a warehouse. We reluctantly agreed, mainly because we thought we’d have our items the next day as it is and didn’t pack for a month without things (because honestly who would hire this company knowing this). And yes, it gets worse. The next day we start calling to get an ETA for our belongings. By the afternoon, they let us know they won’t get in until 9pm, and their movers will be tired so they prefer waiting until 6/6 to unload. We’re stuck again, and continue being patient. Now it’s 6/7 - By midday they’re still 3 hours away with a “flat tire”… 5 hours go by and I ask where they are. They went to a parking lot to find help from people who were not employees and never met the movers before. The movers showed up after 5pm and began unloading - then scratched our floors, damaged a ton of furniture (they literally put packing tape on the finished furniture), shattered a lamp, and beyond. After it was all said and done we were charged nearly $7000, aside from the additional costs and headaches of renting a separate trailer and hauling ourselves. So please please please, save yourself time and money, and avoid this company. They are shady, slimy, and very unprofessional. If you care about a budget or anything in your home - I strongly advise going with any other company than American Long Distance Moving and Storage.

This company is horrible they were dishonest from the beginning. They told us they could ship our items for $3,900. A week before they were to pick up our boxes they called and said “oh no that is wrong it is $4,900 and you must give us more deposit $. When we refused because we had an agreement with them that they now were not going to honor he threatened me and yelled “do you want your stuff picked up or not”!! I called a supervisor and she told me we did not owe any additional $ and the quote was fine. They gave us a 4 day window for our boxes to be picked up. Not only did they not ever show up they never called us. I had to call them twice a day everyday and often times they would put me on hold and never come back to the phone. They told us each day they would have a solution for us the next day and every next day it was “let us work on it and we will call you tomorrow”. They would NEVER call us back. When we told them we understood the shipping challenges they are experiencing right now we said “we understand so just go ahead and give us our deposit back and we will rent a UHaul and drive the stuff ourselves. They never agreed to give us our deposit back and will not call us back or take our calls.

I couldn't review any of my docs or estimate the day after I signed. I was told I was required to put down 50% of our move estimate and I'm now that I want a refund I am just finding out only 15% was required. I was told they would work with me because we had just spent most of our money during a 21 day ICU stay in the hospital because my husband had a brain tumor removed. They took advantage of us and would not issue a refund.

So initially I put a quote online and randomly someone named Robert text me to call to get a moving quote to move from New Mexico to Alabama. So I called and was told that I’m in luck that they have a truck going to Alabama and they can give me half off the load because I would be doing them a favor. However they initially need a deposit up front. I thought was odd and should have trusted my gut but the quote of 4K was appealing. I ended up paying 2k up front through my bank account, they wouldn’t take credit card. I am told someone will contact me to do another inventory check a few days out from the move and then the movers would contact me 48 hours prior to the move. I did get the inventory call to confirm and everything still seemed fine. Well moving day hits and I still never got a call. I called them numerous times and left voicemails with Robert. I called customer service and was hung up on and then blocked. So, needless to say the movers never showed and never called. So I had do rent a Penske truck and do my own move. This company is a huge scam and there’s horrible reviews on Trust Pilot. I never thought I would be scammed, this is a horrible feeling and a ton of undue stress. I am filing a dispute with my bank agains them. I won’t go do without fighting this.