American Heritage BullionReviews of americanheritagebullion.com

My aunt placed an order in June for a silver coin with order number AHM 201913573. Her order was delayed for nearly four months and we contacted customer service repeatedly asking for a status update, to which they suggested we just cancel the order and receive a refund. So on Oct 2, she cancelled her order and awaited the refund guaranteed to her between 5-10 business days. It is now Nov 9 and it has yet to be processed. We called several times since requesting the refund, to which we are told that there is no way to check whether the refund is being processed and no way to call the accounting department. We can only send an email, to which we have never received a response. They have nearly $2000 of my aunt's money and it has caused her so much distress that I have had to try and help her deal with it. It's absolutely awful. No one should trust this company. We have opened a case with the Better Business Bureau to help resolve this issue.

I should have checked this web site before. I am not the first of many fraud complaints. I purchased 20 silver eagles on September 26, 2020. After two weeks I called and they said that because of the COVID-19 problem things are delayed but that I would receive the coins by the end of the month. This happened 6 months in a row. On September 10, 2020 I told them I had waited long enough and cancelled the order. Their representative said it would take 7 to 10 business days. After 2 weeks I had received nothing. Was told to wait. Called again in 2 weeks and was told the refund had been sent. It is now November and there has been no refund. It was a credit card purchase so I have filed a Dispute against the company. I will pursue but expect no resolution. There are many similar complaints. I have learned. Please do not use this company. I should have purchased locally and reviewed their questionable history.

I ordered coins back in June. To be exact I ordered 100 American silver eagles. This company said that they would deliver them in august. Then September. At that point I told them I just would like a refund. The lady said she would process the refund . A week went by and I had not received an email so I called back. I then received an email stating that a refund had been sent. She said it would take 7 to 10 business days. It has now been 2 weeks and have not received anything and they refused to answer any emails. I have sent probably a dozen emails. They have $2,700 of my money. I have contacted the better business bureau. I contacted my bank. I have contacted the FTC. I have contacted my local police department. I have also contacted the FBI. This company needs to be prosecuted for fraud. I do not understand how Google is allowing their products to be sold. this is a known fraud company and I feel like Google has some responsibility for promoting these people. I will let you know if I receive any sort of refund. I will be continuing to work with law enforcement to bring Justice against this company.

I ordered 20 American eagles at the end of may 2020 it was a presale and said two to three weeks delay to ship. I called after the three weeks and they aplogised and said it would be another month I was ok with this because silver had started going up and I locked in the price at $23.95 per coin. I called after the month was up and the aplogised again and said it would be another month at this point I'm $200+ profit on the coins now due to the rise in silver so I wait. Finally get to the end of almost four months of waiting and still no coins so I'm so upset at this point and have never dealt with a company that is this horrible I ask for a refund... They say my card will be refunded in 7 to 10 business days well since then it's been a month and still no refund of my money. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! I reccomend JM bullion or Bullion exchanges. I'm going to email/ contact every goverment agency, bullion and currency watch dog group to get my story out and still try and get my money in the process. PLEASE if you had a similar experience leave your story I need your help and any advice to shut this company down. Seriously how are they still able to be in business? THIS COMPANY COMES UP AS AN AD ON GOOGLE SEARCH...PLEASE REPORT TO GOOGLE AS A SCAM COMPANY. Thanks.

I ordered two 2020 American eagle silver coins Early March 2020… Today is October 23, 2020. I still do not have them. I have called at least six times since early March with no resolve. The last two times I called they said that they physically had the coins and we’re going to send them out. I WANT MY COINS... FINISH THE JOB!

Disgusting beyond belief dis-‘customer Service’ by Emma. Placed an order and got confirmation only to be told they aren’t accepting it as they don’t ship to the UK. I politely asked on chat why is that not listed on their website as I had spent hours looking for products. Emma came back with insulting replies where there was absolutely no need for it and went on to mock by saying ‘have a nice day!’ I replied saying this was terrible customer service how she was speaking to me and she went on to call me a ‘Karen’. Didn’t even know what that meant until I looked it up so I obviously am not a ‘Karen’ - maybe it’s time that that meaning becomes an ‘Emma’! From asking a general and polite question I was ridiculed - you can’t call someone fro their race or colour but it’s ok to call them a name relating to a ‘problematic and demanding person known as an insulting name’. That’s the equivalent of racism and the company should not be allowed to operate. Hope I never become an ‘Emma’ that’s for sure. If you challenge this I have screenshots of the chat as evidence.

I ordered #20 American silver Eagles on 5-17-2020 order # AHM201912--- over 5 mo. later I still haven't received my coins, on 09-25-2020 I gave up and ask for a refund of 464.83 I was told it would be 7-10 days, when I call to follow up (twice) on my refund, being polite but trying to get info on accounting I got hung up on, WOW. I strongly recommend NOT doing any business with this company, read the several reviews of SCAMS

I ordered 12 2019 Silver Eagles in June 2020 and have not received them as of Mid October. They switched my order to 2020 Eagles and have used ever excuse in the book when contacted. The purchase price was $22.50 a coin and they are now selling 2020 coins for $39.00 with a delay that extends every day.