American GolfReviews of americangolf.com

Went to American Golf Doncaster to test Drivers. At this point the customer service was very good. I decided to buy a custom fit driver for £400 which I was told would take 4 weeks to arrive in store at which point they’d let me know. After 4 weeks passed I called to get an update, I was told the club would be there in 10 days. 2 weeks later I hadn’t heard anything so called again. The gentleman I spoke to said he’d just check and call me back in 5 minutes. After 2 hours I’d not received a call so called again and was told they were awaiting a response from Taylormade. No call back ever came so I called again the next day. They’ve now said it will be in Doncaster sometime next week and will be in store shortly after that and that this process in fact always takes 6-8 weeks. I’ve been quoted incorrect timeframes throughout, not once has an effort been made to provide me with information and updates on the order. When I’ve contacted I’ve been treated as a nuisance with no level of care. Was going to buy a new putter and some attire when picking the driver up, needless to say I will no longer be doing so

Booked in for a 'FREE' custom fitting. A few days before the fitting I got a call from someone at American Golf in Airth asking what my fitting was for. I said I have a relatively new driver, but unsure of what flex and length etc I'd be best suited for. Ive never had a fitting before. So, for that fitting i'm wanting fit for a new shaft that I'll buy from them for my driver. Their attitude changed completely and said they wouldn't just SELL me a shaft. Well, I said I'll just take my 'FREE' fitting then to work out what shaft I need. They told me no they wouldn't do that, because I'm not buying anything! (I should have read the reviews before booking as other people have experienced the same thing. One person actually said that in the middle of the fitting he told them he might not buy anything and the swiftly stopped the fitting and wouldn't give him his results!) It doesn't say anywhere on their site that you actually need to buy something for the fitting! What I didn't tell them was I'm looking to get custom fitted for a full set of irons soon also, which they've now lost out on. Me and my mates have spent some amount of money in their shop over the years when they were located at Brucefields in Stirling, along with all the money we've spent at the driving range at Airth! I even bought my Callaway MD4's from the PGA professional that was at Brucefields when they were located there! Absolute rogues who are only interested in your money. I, along with all my mates, won't be back to them or the driving range! Which is sad as I've been going to that range for years. Steer well clear.

So sad to see American Golf receiving all these bad reviews and my experience is no different. It was bad enough being the victim of a 'systems error' at AG but how long does it actually take to process my refund? One error is just compounded by the other. Come on American Golf, get your act together!

Without a doubt the worse online shopping experience I have ever experienced in my life! - Order placed - Money taken of CC - Order delivered to a random address in Leicester - I requested delievery to Derby address - Item now out of stock - Won't collect from Leic and deliver correctly - Promised Refund a week ago, still waiting - 5 emails sent .. still NO REPLY - National Customer Service phone mailbox is full so message says please try later! ABSOLUTELY SHAMBOLIC!!!!

Shocking, bought a £900 motor caddy m7 that turned up obviously pre used, had scuff marks all over it and not packaged properly, was told i would have to take photos, re send and wait a approx a week before they could send a new one or refund the money, will not be using again.