American GolfReviews of americangolf.com

Very disappointed in the service I have received from American golf. I ordered a golf bag and a few accessories online on Monday for next day delivery for Tuesday. My items never turned up on Tuesday, I received a few items on Wednesday but did not receive the golf bag. I contacted American golf only to be told there were 2 consignment numbers and I was only given 1. I checked the other item from Hermes, it was now Wednesday and the Hermes online tracker was showing out for delivery for Tuesday at 10:28. It’s now Thursday and it is still showing the same and I have no golf bag. This was supposed to be a 50th birthday present! I have contacted American golf only to be told I have to wait 48 hours before they can raise it with Hermes and then a further 24 to 48 hours to wait for a response. I think this is disgusting as I have asked for a full refund so I can purchase a golf bag from another reliable sports outlet. I blame American golf for using Hermes to have a very poor reputation and terrible customer reviews. I don’t hold much hope in receiving my goods. All I want is a refund so I can purchase somewhere else and never use American golf again.

It would seem its a common theme that AG just do not deliver clubs after fitting on time. I ordered a set of fitted irons in July 21 from A1 Borenhamwood I was told 5-6 Weeks but have now been told mid Oct for them to be delivered. I probably wouldn’t have shopped for them from AG if I had know. I would advise just don’t order clubs from them unless you are prepared to wait 12 weeks+

Absolutely atrocious company. Kettering branch in particular is flagship branch in terms of poor customer service. Customer service team are part time women who make it apparent you have interrupted their ironing! Won’t be dealing with them again.

The customer service is so crap I have to ring the shops to ask, I feel sorry for them because they get all the complaints because customer services don't pick up the phone or answer their emails. I ordered my g425 irons on 15/06/21 & have no information on them so I'm hoping to get them for Xmas 2022 🤬🤬🤬🤬

Ohone American golf today…asked for price of golf umbrella… told £14.99, I arrived 15 minutes later… I was directed to some umbrellas , cheapest was £ 19.99

Unbelievably bad experience with this company. They failed to deliver my goods and made no mention of the fact that they are having serious issues with international deliveries until after the order was made. Refused to issue a refund immediately, claiming the goods needed to return to them first. This despite knowing very well they never got anywhere near me. Goods were returned last week. Still no sign of refund. Customer service ignoring messages asking where my money is. Disgrace of an organisation. AVOID. (Don't bother with the fake and empty, "oh we're sorry to hear about this" reply beneath this message. Just do. a lot better. Scammers.)

Went to American Golf today at Merry Hill asked if I could try a sim max driver staff not very helpful basically said if your not buying today best not try it out so I am going to beckets farm branch which is out of my road but the staff there try and help you out what is going on with some of these stores

Ordered a driver which was promised to be despatched on 28/5/2021. I recieved an e-mail telling me it would now be sent no later than 03/06/2021. Today I have called customer service and been told it 'should' be sent on 16/06/21 but they cannot confirm that to me as they have no way of checking the order prioritisation against my e-mail address! Can't speak to a manager, no compensation offered, they will not even offer to send it on overnight delivery. Absolutely terrible customer service. Very disspointed and still driverless. Avoid.