American First Auto ProtectReviews of americanfirstautoprotect.com

SCAM!! My parents paid $2,500 for a car warranty and the very next day the warranty was cancelled. I’ve tried to reach out to them, but have yet to hear back. DO NOT BUY FROM THEM YOU WILL LOSE YOUR MONEY!!!

I bought this warranty in May of 2021 I thought they were legitimate because consumer affairs recommended them so I went with it I dealt with Chase salesman he was very professional and I fell for it since then I put in a claim they said oh don't worry about it we'll pay $200 of it we'll get all your mechanics information and we'll make sure he gets paid so I paid the 280 and they were going to pay $200 of it but they never did my mechanic told me he never received anything from them so then I sold the car February 7th of 2022 I sent them the bill of sales so I could get a refund on the 2-year warranty that I had bought from them I've got nothing but a runaround we sent you a check three times the check is in the mail the first time I called I forget who I talk to it could have been Zach could have been Billy g could have been Colin green who knows but anyway he said let me tell you how this works first off we're taking off the 480 off the 2000 then 250 and you had it for 10 months so we're taking off $800 well for one thing they never paid till 480 to anybody I can understand having to pay the $250 for the cancellation fee I only had the warranty for 9 months and they told me they were charging me $80 a month well nine times eight to my knowledge is $720 but I agree just to get 550 back I've yet to see anything they don't answer emails they don't answer phone if they do they hang up on me and when I call back they send me to the voicemail which they say is full you cannot leave a voicemail I've let a lot of my friends know not to fall for this company America first Auto protection plan we'll just take your money as they did mine but I'm not through I'll write a bad review every day and I've let consumer affairs know that they dropped the ball with this company so if I was you really do your research don't let someone talk you into it the first time that you talk to them on the phone consumer affair hooked me up with them and gave them my number and they called me and I fell for it but I will keep trying to get my money back I have a friend who is a lawyer and he's going to check into all of it but please beware of this company

I purchased this platinum protection from American First Auto Protect in January 2021 for my Nissan Titan XD. I received no printed contract or anything in the mail after purchase. OK, maybe that's how they save money, fine. (RED FLAG I missed.) So I had to have my truck towed to the dealer (July), I emailed them about this and after a few emails ** said they would cover the towing, then ** said only one hundred dollars. I have still not seen that money. So the dealer completed the repairs, and after a few more emails and phone calls, they agreed to cover the ECU for $690 (Sept) so I thought everything was good to go. The dealer calls me and said they haven't been paid. So more emails and phone calls. They said they sent them a check. (NOT) last week (DEC) after many heated phone calls they gave a bogus card number to the dealer. The dealer still wants their money, so it looks like I am out the $1900+ and the $690 I will have to pay the dealer. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Have 2 warranties from this company that ipaid 5000 for. Car went in shop end of December that cost 3000 and they said 1570 was covered. They were to pay garage but “accidentally” sent it to me. To date I have not received it I call daily to be told it’s been sent. They hang up on me. Threaten to block me, and do not return calls or emails I have reported them to BBB. Atty general, FTC, yelp, and Channel 4 I have been reading a lot of same complaints. We need to unite and get all our monies back

This company is a scam completely fake. An ASE certified mechanic called to make a claim and they never called back. I tried reaching out to them and their email Box was full total scam

Everyone who reads this please know that I am a policy owner from American First Auto Protect. They are apparently are conducting business in an unlawful manor. All the Scam alerts below are correct. I have also spoken with Billy and Chase about my claim. They also told me and the Dealership where my vehicle is being repaired that they were sending an inspection adjuster to the dealership to review the claim. Adjuster never showed two times. I have large repair charge around $7,400. I have provided all the proof and evidence of receipts which are paid for the repairs. Billy and Chase stopped answering the calls and just hung up on me several times. These are bad people. I am in the state of California and we have tough consumer laws. I am in process of filing a legal suite for damages. I have also contact the California department of insurance which is working with me on the case against American First Auto Protect. I will update as I get further information. But stay away from this company and the people involved. I think they are going to get in some big trouble on this one.

SCAM!! ALERT!!! This company/ gang of organized theft, never answers phone, never leaves a message, never calls back, never texts back , never pays out on promises, never pays bills, lies lies lies all the time, I don't know how they find there way home...when I bought this policy they said they were in Fla. now they say they are in NY...they even said I was talking to Chad they he said his name was Teddy...???? that is only the start of dealing with this dishonest business that took my money 3K and is planning on giving me nothing. Oct./ 21, service on my RV was approved by AFAP so service center fixed fan and TV antenna..when it came time to pay ,,with 5 attempts, email, phone etc. to contact AFAP,, Service repair center was put on hold for over a half hour+ and could hear everyone at lunch laughing...they never did pay and told service center the check was mailed to customer on 12/11/21. I am the customer to only experience 3 weeks of the same treatment of neglect , avoid, lies lies lies, and more lies evasion , put on hold to listen to there Happy Birthday Music???? for 25 min. ok??. I have not gotten paid and either has the service center for 3 months now with no explanation just more lies , check is in the mail,to draw out ...I would not leave a star at all if I didn't have to to post...see who laughs last.. I know there are good and bad post here but there are many "bad"posts and BBB has said they've had exceedingly amount of complaints on this company in a very very short time I guess they only pick on the weak or who they think will swallow the lies like myself who is uninformed on insurance policies ,retired, widowed and 69 years old.. shame on them for all who have been taken advantage of

I had bought and Audi Q5 2011 and didn't buy service contract from dealer but shopped on my own. Read reviews.. consumer affairs etc.. and called a few places. American First sounded legitimate and answered all my questions. It was $3K - with a Veteran discount - for Platinum coverage. Great. Paid. In August.. engine light kept coming on. Took to Audi dealer.. needed new fuel pump and regulator. About $1500 in repairs. Called American First.. connected them with Audi. Audi struggled mightily getting anything from them. Sent repair quote but couldn't get American First to agree. American said they were sending an inspector. Never happened 2 weeks went buy and I had rental car. Said they would cover up to $75 a day for rental. Nothing. Audi said I would have to pay and get reimbursed. American First agreed and I did. I never got reimbursed. So I paid them $3K for service contract and then $2K out of pocket - nothing. No billing department. No other folks. Always sounds like the same guy. Endless run around. I then cancelled my contract in November. Colin said fine - billing would reach out. Never did. I asked for confirmation of my cancellation request - nothing. I asked for refund - check is in the mail. Nothing. 2 months later - nothing and now no response from them. Clearly a fraudulent business that takes payment and then does not honor service contract purchased.