Bryan
Excellent Customer Experience
We continue to enjoy our time in the AEC Radnor office. The staff is professional, friendly and helpful. The day to day operations go off without a hitch. It’s a well–run executive suite. We have little or no issues with our office space. When I have asked for additional support or change in procedures, Dana and the staff have been eager to accommodate. For example, I asked Dana to help me reconcile all the Business support charges from my group of 6 people. I have to identify charges associated with specific personnel because our teams are allocated to different cost centers in our corporate accounting system. Dana found a way to solve that problem and link our employees with the support tasks they request! This will save me the time to figure out which charges are applied to which associates each month. I also asked Dana to modify the way our certified mail is handled. Sometimes things sit for awhile – waiting for the addressee to return from a business trip or vacation. In many cases, the certified items require more immediate attention. So Dana implemented a system whereby other associates of our company in the suite could be alerted and accept certified deliveries. This will go a long way in improving our responsiveness. I have no complaints about the service or space at AEC Radnor. We are very happy here and hope to continue having our office here for months to come.



