Ana C.
Excellent customer service and smooth returns!
I was hesitant at first to order shoes online, since I often have trouble finding the right fit, but I couldn’t resist the beautiful designs from American Duchess, so I decided to take the risk. I didn’t get the size right the first time, but the return process was incredibly easy. They included a prepaid return label, and all I had to do was fill out a simple form and hand the package to the courier. As soon as the return was received, I got my refund and was able to order the correct size, which arrived within 24 hours, just in time for my next event! I really appreciate how stress-free the whole experience was.
Response from American DuchessJun 18, 2025
We're thrilled you love your shoes, and glad we could get things to you fast! Sizing is always tricky, but we're also happy to assist, just reach out to our customer service team if you ever have questions.



