The Distillery NetworkReviews of americancopperworks.com

Absolutely worst company and owner I have ever dealt with. He is very rude and un professional when you ask about a product you paid for and has excuse after excuse. He told me I didn’t deserve his “rig” and he was cancelling my order but still hasn’t refunded my money. He plays games with people and doesn’t deserve anyones hard earned money or business!! Trust me I will get my money but shouldn’t have to go through the headaches. IF YOU ARE SMART DONT BUY FROM THIS COMPANY BECAUSE HE IS AS UN AMERICAN AS IT GETS. I am not the only one he has done this to and sure I won’t be the last!! This guy is delusional and I will make it my goal to help anyone else from going through the same issues.

Never in my life have I had dealings with such an unprofessional business in my entire life. I ordered a self build kit early February 2021 off of the website with the only time frame showing on the entire site for these kits saying -20 Gallon "EZ KIT" MOONSHINE KIT 2 to 4 weeks shipping A do-it-yourself kit (DIY) is a copper moonshine still manufactured by American Copper Works. A DIY Kit is 20 oz....So, I emailed 2 weeks ago just to check on the progress of the order. The return email stated "1 to 1-1/2 months". Thats was it. nothing else. So after nothing else from them to date, I sent a msg through their site, after a short conversation, the person on the other end stated that if I was in a hurry, it would be best to cancel to order and just get a refund. I agreed and Jonathan said he would refund it today. 2.5 hrs later I receive a call from this - I guess the owner, who begins questioning my integrity because his company can not stand behind their advertised lead time, calling me a F-ing liar, etc.. WHAT. Any who, I would not suggest that anyone ever do business with this company. Wanted to give 0 stars, but Google insists I give 1

Product is great...owner is NOT. Posted our address and mobile numbers and asked followers to harass us on his personal FB page after a misunderstanding. Never tried to start a civil conversation with us, called 70 times within several house, sent inappropriate text messages to myself and harassing messages to my boyfriend. Reached out to my extended family accusing me of drug use. I have no clue how this business rates above 2 stars... What's my constructive response? Please try to approach your customers with respect and a calm attitude when you have a problem, they will be much more inclined to listen. Also, don't call at 6 in the morning.

Beware Of The Distillery Network. They will rip you off. They charged me a 30% restocking fee for something that was not even made. I had to cancel my order because of legality in my state. Did not reply to my email. Nothing on invoice or nothing was said about charging me 30%.