American Car RentalReviews of americancarrental.net

ONE OF THE WORST CAR RENTAL EXPERIENCES I’VE EVER HAD I booked America Car Rental IAH through Orbitz for a weekend trip to Houston. The price was extremely cheap and tempting, so I booked and paid upfront. The problems started the night before my trip. I received late night text messages requiring me to complete a “mandatory” verification, including uploading my driver’s license and proof of insurance. I completed the process, even though I found it unusual. When I arrived at IAH on Friday, I called for the airport pickup and was told I had to complete the verification again. After doing it a second time, I provided my terminal and door number and waited outside. About 15 minutes later, a different number started texting me asking for the same information. Eventually, an unbadged driver arrived. He told me he was only the driver and needed to pick up another customer from another terminal. After picking up the other customer, we were driven to a Ramada hotel, not a normal airport rental facility. The driver dropped us off and left us to find the rental office ourselves. The other customer was elderly, so I let him go first. The clerk/manager, Jenny, then told me to wait outside until she finished with him. I waited over 30 minutes. I eventually went inside and explained that I had a conference to attend and was already running late. Her response was extremely rude. She told me she didn't know how long it would take and ordered me to leave the office. About 20 minutes later, the other customer walked out and said to me: “She is all yours. Good luck. You’re gonna need it.” When I finally went inside, Jenny asked for my driver's license. She looked at me and said: "You need to be humbled. So apologize to me.” I explained that I had already been waiting for about an hour and needed to get to my conference. Instead of resolving the situation, she dropped my driver's license and said: “I have cancelled your reservation with no refund.” She then walked into the back office and locked the door. I was shocked. I had paid upfront, completed their verification twice, waited over an hour, and was now left without a rental and without my money. The other customer was still outside. He told me they had continued adding fees to his rental until the total was around $700, and he decided not to rent from them. While we were trying to get back to the airport, another customer arrived who was also planning to rent from America Car Rental. The taxi driver told her he routinely warns customers to read the reviews before going there because of similar experiences he has seen with other passengers. After hearing what happened to us, she decided not to rent from them either. All three of us ended up going back to the airport and renting from a major national rental company. From the time we arrived at the rental center to getting our keys took less than 10 minutes. Looking back, I honestly believe I dodged a bullet when my reservation was cancelled. My biggest question is for Orbitz and Expedia: Why continue offering this company on your platforms despite the overwhelming number of negative customer experiences? I strongly recommend reading the reviews before booking. I wish I had. The cheap price was absolutely not worth the headache.

I wish I had read these reviews before I rented from this car rental. Do NOT rent from this car rental. I rented the car in Houston Texas, near Intercontinental airport. At the Ramada Inn. They had me go to the rental location were all of the other good companies were at. The driver made me wait outside the rental car depot for an hour in the sun before he picked me up. He picked me up in his personal car that smelled terrible. Almost killed us by almost running a red light. The car they gave me was completely unsafe. The windshield wipers where destroyed, and I had to drive through rain. The key fob was weak, so sometimes the car didn't want to start. The cars service lights were constantly blinking and on and off. The car registration was expired. The car ran rough. The tires where worn out. The ac barely cooled. The car is a total wreck. I returned the car to the Ramada inn, but apparently I left it in the wrong lot. I got charged 300 dollars to move it 30 feet. STAY AWAY FROM THIS COMPANY THEY American Car Rental#. Other renters have complained about this company is a total scam. They lure you with cheap rents, then they find a way to scam you out of your money. If you want your family to be safe, if you want to rent a reliable car, DON'T RENT FROM AMERICA CAR RENTAL.

Upon arriving from Canada in Tulum Mexico, the rental the staff at American Car Rental told my partner (the listed driver) that they would not release our vehicle unless he paid an additional $342 USD insurance. My partner confused and tired, believed the staff and paid for the insurance. Imagine to have to pay extra $500 CAD insurance on a 237CAD car rental ! At the time of this interaction, I was not at the counter. I met up with him after the transaction was done, my partner told me about the charge and how American forced him to pay this insurance. I knew it was a lie. Prior to this rental, I called Booking.com directly — a call that should be on record — to confirm that if we have CDW and Theft insurance through our credit card, there are NO other insurance charges, and that Third-Party Liability (TPL) was included in the rental price. This was also advertised on the car rental platform and stated in the rental voucher. Despite this, I had to spent a very long time - exhausted, after an overnight flight - insisting with rental staff that TPL is automatically included in the rental. No language anywhere in our voucher requires purchase of the $342 USD TPL in order to rent our car. During our whole conversation, all the staff members (three) insisted we have to pay the $342 coverage. Finally, after i insisted they should call the manager, one staff member conceded I was correct: the basic TPL is included; the $342USD was an optional coverage, NOT mandatory. That this confrontation was even possible points to a separate and serious problem — the insurance language in the voucher is so poorly written that it gives unscrupulous rental staff exactly the ambiguity they need to exploit tired, disoriented travellers. Luckily, i also had a letter from my credit card company stating that we have CDW and theft coverage. I bet without this letter, America car rental would have insisted that we would take out additional CDW and theft insurance with them. To be unambiguous: the vendor's staff attempted to extract $342 USD from us through deliberate misrepresentation. Had I not done thorough due diligence before arriving, we would have been defrauded. This is not a miscommunication. This is predatory and criminal conduct directed at travellers who are tired, disoriented, and in a foreign country.

LO PEOR! NO RENTEN ACA, Me cobrarón de más, me habían enciado una tarifa de $132,80, pero al llegar por el vehiculo me dijeron que era de $202.00. Aparte NUNCA RESPONDEN en servicio al cliente, solo te deja en la pagina seleccionar entrega y devolución a las 12, asi que si llegas despues te cobran extra, aunque hayas puesto otra horas pero la pagina altera ese dato. Nadie nos recibio el vehiculo, estuvimos con otras personas a punto de perder el vuelo, esperando 2 horas que alguien llegará a la oficina y nadie llego y no nos atendian y nunca lo hicieron en servicio al cliente.. PORFAVOR NO RENTEN ACA! Y APARTE NUNCA RESPONDEN Y DAN SEGUIMIENTO.

This is a SCAM company. Booked through Priceline for 1 week rental car. Received instructions to call a number provided after baggage claim for shuttle transportation. Number provided only services Orlando and Tampa not Fort Lauderdale where I booked the car. Had to Uber to their office which was a nightmare. No live assistance, pick up is by booth kiosk. After getting the run around for over an hour, they tried to get me to pay an additional $2800 booking fee to get the car top of what I paid through Priceline. $2500 deposit refundable after 30 days, and requiring I buy their $300 insurance. Even though I am a US service member, and have full coverage with USAA including rental car insurance on my policy. Needless to say I canceled and will be filing both an IG complaint with the military pushing for this company to be black listed for military personnel, and a complaint with the Florida Attorneys General, consumer protection office. This company is a complete scam to bait you in with low rental rates and get you to buy their insurance.

This company operates like a complete scam. Do not book with them under any circumstances. They will pressure you into purchasing their insurance even if you already carry full coverage. They also force you to take their EZ Pass toll program whether you need it or not. On top of that, they place an outrageous security deposit—around $2,500—on your credit card, something I have never experienced with any other rental company. The staff are extremely rude, unprofessional, and show zero respect toward customers. Their attitudes are unacceptable, and the entire experience feels predatory and dishonest. Avoid this company at all costs. Do not reserve a car with them.

Worse place to rent a car. They are scammers. The tires on the vehicle we rented were not shit. popped right away and they said that our basic insurance didn’t cover that only if the vehicle was stolen, how does that make sense? They never even explained to me what the full insurance covered. They are charging extra for the two tires that popped and another car. Please read their reviews before renting from here.

Booked to pickup a rental car at Houston Texas at hotel where the American Car rental is using for car pickup. During the pickup process, I was told I have to pay additional $20/ day for EZ pass, means my two weeks in Houston will be additional $200:00 I taught they were joking as that looks strange to me, and nothing like that when was booking, I told them I had my own transponder if needed, also I do not need to pass through any toogate all through my stay in Houston and do not plan such money in addition money to my trip, but they refused Once I do not have such money in addition to pay, their only option was to return me back to IAH and propped me frustrated, It was a disappointed day I have ever experienced in my life. Their system looks SCARM and DUBIOUS compared with other CAR RENTAL in US and government needs to stop them from such practice. ( with my bad experience of that day I rated American Car Rental as the WORST IN US). and business