American Brand DesignerReviews of americanbranddesigner.com

No stars would be the accurate rating for this company. I am a small business owner, and I have a small budget. The company agreed to work with a small monthly budget and make minor improvements on the site until everything was working to perfection. The main goal was to fix a few errors in Google Merchant, and maintain the web page. I have a low-maintenance page; press a button and do the plugin updates, that is all. For Google Merchant, I needed to fix the category for the product, which I only sell one product, and the shipping information. We discussed their bad reviews during the interview before hiring them, but I trusted them because at least they had reviews and were based in the US. After making the first payment, I got a call and had to have a 45-minute discussion because they insisted on building a new web page, and I emphasized fixing the Google Merchant errors. This was ridiculous; it was like dealing with a stubborn salesperson. Since I did not agree to have a new site, they went silent, and I had to call them to follow up. They agreed to work on Google Merchant, and I went from having three errors to having the entire inventory flagged. In addition, they never access the web page to update the plugins. I realized they did not have the expertise to manage a web page or Google Merchant, and their intent was only to build a new web page and charge me for it. The company took my money and left me in worse shape. This was a monthly agreement, and I terminated it. I would have let them build anything and charge anything if they did what I wanted first to show I could trust them. The terrible reviews about this company are genuine, and you cannot trust this company. I gave them a chance after reading the reviews; you should not.

This is my update on this company! They created my website in May of 2023! It was great at the beginning and now VERY disappointing! To insert and update pictures on my site is now becoming difficult and to communicate with the one who created my website Jason Roy! When you ask for invoices of what you paid they only send you a half of your statements! I emailed him today and email doesn't exist! This is frustrating cause now I have to find another company to redo my whole website and $850 down the drain! The only reason you are replying cause I have left a review cause if I never would've put a review Jason would've never emailed me and I saw the call and no voice-mail left! So please do not pretend that you care when you don't and yes, I will leaving a message on BB!