Sean B.
Should be less and 1 star.Very bad experience. Bait and Switch.
Not to be confused with American Haulers. Oh boy, where to begin. Amicable phone call, promise of a short-haul cost of 90.00. Contract signed, 50.00 advance....Matt Jhones. But, accent as from someone from the subcontinent. Then, a. 1 hr later, "driver broke down, cannot take your vehicle...the new driver wants 100.00 added to your 50.00." I reluctantly agreed. b. 45 minutes later, "That driver is no longer available and we are trying to find another." After another 30 or so minutes, "we found a driver for you but you would need to have the car ready to ship tomorrow....we talked him down to 150.00 plus your 50.00." c. Now, I am getting worried. I asked for confirmation of the driver. "yes, yes, the driver is confirmed. They will call you in 2 hrs to make sure you will be ready." d. No call...I waited. No call...3 hrs later, I called the number they furnished and left a message. Called again and left a message 1 hr later. Finally, I texted and stating that I am canceling. The driver texted back that he had no idea of my assigned load to him. e. I had used my cc to make the deposit, so I disputed the charge. Emailed American Haul and stated that I am canceling immediately. f. Called AH in the morning and got a person on the line who said the driver was on route...?! "No, we are cancelled and I do not believe this person is anywhere near my home." Avoid, Avoid, Avoid. They are Bait and Switch. Do not trust this company.