Patrick S.
Horrible customer service experience
I’m leaving this review so other buyers understand who they are dealing with. I purchased an AED in early January for my business. Within a couple weeks the unit began malfunctioning and chirping every 30 seconds. After multiple emails and delays trying to resolve the issue, I ultimately requested a return and refund because I had lost confidence in the company’s ability to support the product. The return process itself was slow and confusing, and the refund took additional follow-up. One thing buyers should be aware of is that this company appears to operate under multiple brand names. During my transaction and support request I encountered references to American AED, Cardio Partners, AED.com, AED Superstore, Heartsmart, and One Beat. The charge on my credit card ultimately posted under American AED Dublin, OH, even though the original purchase and service requests were associated with other brand names. To be fair, I did eventually receive a partial credit, but only after repeated follow-ups and a dispute being opened. To date, only $305.02 of the $628.63 purchase price has been credited back to my American Express account. When you’re buying emergency medical equipment that people rely on in life-and-death situations, responsiveness and clear customer support matter. My experience did not inspire confidence. Buyers may want to research carefully and compare vendors before purchasing.