American SmartReviews of american-smart.com

Response from American SmartJul 8, 2026

We're sorry to hear that your item didn't power on after charging. That's certainly not the experience we want for our customers. We'd like the opportunity to make this right. Please contact our customer support team with your order number so we can troubleshoot the issue and, if necessary, arrange a replacement or other appropriate resolution. Customer satisfaction is very important to us, and we're committed to resolving this as quickly as possible. We look forward to assisting you.

Response from American SmartApr 26, 2026

We’re sorry for any confusion regarding your order status. Our records confirm the following: The order was shipped and tracking information was provided on April 6, 2026 The package was successfully delivered on April 12, 2026 at 16:13 via YunExpress (Tracking #: YT2609600705985610) The tracking details were shared at the time of shipment and were also available on the order page. As the shipment is confirmed delivered, we recommend checking with household members, neighbors, or the delivery location. We have also contacted you directly to assist further if needed. We kindly ask that this review be updated to reflect the confirmed delivery and timeline. Thank you.

Response from American SmartFeb 8, 2026

Hello, We’re sorry to see your review and would like to clarify the situation for transparency. Your order was cancelled at your request, and the refund was successfully processed back to the original payment method used at checkout. The timeline is as follows: - December 31, 2025 – Refund initiated immediately after cancellation - January 3, 2026 – Refund fully completed by our payment processor For security and compliance reasons, refunds can only be issued to the original payment method. At no point were we informed that the card used was closed. If a card has since been closed, banks typically still receive and reroute refunds automatically — this must be handled directly with the card issuer. We also want to clarify that we did respond to multiple emails explaining the situation and offering to provide refund confirmation or reference details to assist with the bank. We take customer service seriously and strongly refute any suggestion of dishonest behavior. If you still need documentation to help locate the refund with your bank, we remain available to assist. Kind regards, Customer support team American Smart

Response from American SmartFeb 8, 2026

Hello, Thank you for your feedback. We’d like to clarify the circumstances around your cancellation request. At the time we received your cancellation request, the order was already under fulfillment and processing, which means it could not be immediately stopped. This is clearly outlined in our order policy, as fulfillment begins shortly after an order is placed. We understand the frustration this may have caused and want to reassure readers that cancellation requests are never ignored — they are handled based on the order’s fulfillment status at the time they are received. If you require any additional confirmation or documentation, our support team remains available to assist. Kind regards, Customer support team American Smart