america-transfers.com Reviews | Read Customer Reviews of america-transfers.com

america-transfers.com Reviews | Read Customer Reviews of america-transfers.com

america-transfers.com reviews

Showing 3 reviews with 1 star · Clear filters

willa C.
Sep 28, 2026
The service fell apart when it mattered…
The service fell apart when it mattered most. On the day of the event, they stopped responding despite repeated attempts to contact them, and my refund request remains unresolved. The lack of communication and accountability was extremely disappointing.
Response from america-transfers.comSep 30, 2026
Hello, thank you for bringing this to our attention. However, we believe there has been a mistake, as this review does not correspond to America Transfers. We are a transport service company, and we do not organize events. We kindly ask you to verify the company you intended to review so you can reach the correct support team and resolve your issue. If you ever need private transportation in the Mexican Caribbean, we would be happy to serve you.
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silvie M.
Sep 26, 2026
The real test came when the event day…
The real test came when the event day arrived: I had paid £7,800, yet they did not respond when the promised service was needed. Repeated contact and refund requests went unresolved, leaving the payment taken but the accountability missing.
Response from america-transfers.comSep 28, 2026
Hello, thank you for bringing this to our attention. However, we believe there has been a mistake, as this review does not correspond to America Transfers. We are a transport service company, and we do not organize events or process transactions in British Pounds. We kindly ask you to verify the company you intended to review so you can reach the correct support team and resolve your issue. If you ever need private transportation in the Mexican Caribbean, we would be happy to serve you.
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Dawn
Aug 8, 2026
Non-responsive, horrible customer service
I accidentally booked a pick up in Cancun back in May with America-Transfers. I cancelled within 2 hours of booking but I never received a credit for the charge on my credit card. America-Transfers never returned any of my inquiries regarding the missing credit. It states on their website that if you do not receive a credit within 15 business days, contact your credit card company to assist. So that's what I did. The open dispute was just resolved, 3 months later but I had to have my credit card company do the legwork for me as America-Transfers never responded nor did they give me the credit on a reservation I cancelled. I do not recommend using this company and if I could, I would give them zero stars! Their customer service is awful!
Response from america-transfers.comAug 10, 2026
Hi Dawn, we deeply apologize for the inconvenience and lack of communication regarding your cancellation and refund. This is certainly not the level of service we aim to provide for our Cancun airport transfers. Please contact us directly at +52 998 159 4075 or email [email protected] with your booking details so we can thoroughly review your case and ensure our support team addresses this issue.
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