Yusaf A.
Worst support experience I’ve had from…
Worst support experience I’ve had from a financial platform. I’ve sent multiple emails and used their online chat over and over. I’m now two full days stuck with the same issue and have received ZERO responses. No acknowledgment. No troubleshooting. Nothing. What’s especially infuriating? Their sales team responds instantly when they want your business — but the moment you actually need support, it’s radio silence. That tells you exactly where priorities are. This is not a minor inconvenience. This is a platform tied to finances, and when something breaks, there is effectively no support. If you’re thinking about Ambrook, just know this: they’re great at onboarding you — and nonexistent when you need help. That’s unacceptable for any serious business tool.
Response from AmbrookJan 13, 2026
Thank you for your feedback. We take all feedback seriously and always want to make sure concerns are addressed fairly. After reviewing this, our records indicate that this account was flagged, fully refunded, and closed. If you believe this was a mistake or have additional context you’d like us to review, please reach out to us directly at [email protected]. We’re happy to take another look! We’re committed to providing thoughtful, responsive support, and we encourage readers to explore our other reviews to see how we show up for our customers.