DNH
Worst experience and response ever.
Where to start. Ambience... The good bits. 99% crew fabulous. Food good if a little tepid at times. Service staff outstanding. Ship nice but rooms dated and need updating like the rest of the ship. Management and Guest Relations ( not customer service ) incompetent beyond belief. I boarded for a bucket list itinerary to The Northern Cape for a 13 night cruise. I woke up after the first night with at least a dozen bites on my body. Reported it they came and deep cleaned the room apparently so I slept the second night and woke again with lots more bites hands elbows knees legs stomach. All over. Reported again was asked to go see the Doctor which I refused unless they assured me there would be no charge which they did as they said they had to be checked ( they later told me they waived the fee as a gesture of goodwill ) after seeing the doctor the GSM blamed me for maybe bringing them onboard despite not being bitten before I arrived in the hotel the night before or at home before that. I've now had several others complain and confirm about fumigating and biting onboard Ambience during the WC and other sailings including the one I was on I found 3 other passengers in the buffet and reception that had all been bitten. The ship flatly and still do refuse to admit any problems with this and categorically stated ''it was found that the bites could not have come from the cabin'' I wrote a letter to the CEO Christian Verhounig ( to which I never received a reply ) complaining about all the things that had happened. I felt I couldn't socialise as I wished due to having to apply bite cream all the time given by the doctor and made me feel somewhat alone as I didn't want to keep having to explain the bites or my experience to everyone I met so started to stay in my cabin apart from meals and going ashore occasionally when I felt upto it. I did have a response from the Guest Relations Manager with this reply to my Complaint. in light of this and the issues you have experienced with us, we feel your needs would be better catered to by a different cruise line as you do not seem content with our offering. Whilst it is regrettable, we feel that we are unable to accommodate any requests to book a future cruise for these reasons. It is not a decision taken lightly as we pride ourselves on our customer loyalty, however we understand that Ambassador does not appear to be the right customer experience for you. We wish you all the very best in your future travels. With kind regards So I make a complaint and get BANNED from cruising with them. SHOCKING...... There's a lot more to add like laundry issues. Drain flies in my new cabin dead and alive flying around. They did move me to another room and I wasn't bitten again. Weird that.... I could go on for hours but I think you can get the idea from just this much. And as a Parting gift I also caught covid before I left the ship so was ill for a week after the cruise too. It's almost to unbelievable to be real. But I do obviously have all the proof photos conversations, recorded notes on the issues. Testimonials from other passengers with similar or knowledge of similar insect issues.