AMZ Sellers Attorney®Reviews of amazonsellers.attorney

To their credit, they worked with me for a total of 2 years and 3 months for the same upfront fee. The terms at the time of engagement were "unlimited escalations", and they really did that. The product authenticity complaints on the account were removed after this time period and the account health rating went back to 200, leading the account to be reinstated. That being said, there were some things I would have enjoyed more about the service. I would ask them what amount of time they were planning on waiting for a response for a letter to the lawyers, or an email to management. I wrote down the time period they said. Then after that time period, they wouldn't reach out, however. So I had to start keeping track on my calendar and following up with them after said time period. Also when we first started the appeal process, they didn't take time to understand my account state, so they didn't even tell me the right place to be submitting appeals until I sent them screenshots a couple times into appealing in the wrong spot on the amazon website. Then even after that they still sent me the same wrong boilerplate copy-paste instructions. You really had to be your own advocate with these people. Also would have preferred if they logged into the account themselves and did what appeals could be done on the website themselves, but they have you submit the appeals yourself. Also they didn't keep track of my merchant token, so they would ask multiple times for it. Also at one point they changed the language on the appeal, and granted, they do say at all times to read the appeal before submitting, but after it changes so minutely so many times, you do tend to lose interest. They changed the language on the appeal to say that I had included some additional documents that they hadn't included before, and didn't mention it in the email, so I sent the appeal without including the documents, in which case if Amazon even read the thing, I would have looked unprofessional. But in the end, you can't argue with the results.

I used their services twice, and in both cases they were able to reactivate my account. The first case was very fast and the second case they have to work harder including escalation. Their response was fast. What I didn't like is that the second time I approached them I expected to get a significant discount, given that the first case was very easy - only one letter. All what I got was $250 discount.

They are responsive, quick and attentive. They are knowledgeable and effective in combatting the robots at Amazon. It's a persistence game but they have the right words and action items to tell Amazon what they want to hear.

AST manage to help and guide to resolve the problem.

I was deactivated on Amazon for being linked to another account. I had nothing to do with the other account. Amazon Sellers Attorney was able to get my account reinstated. It took longer than I had thought it would, but it happened. Thanks!

9 months of appeals with my case , finally they escalated to direct email and a letter to Amazon , I believe it could of been sooner to send these appeals, overall they responded fast to my email inquires . Overall they did the job they were hired to to . Burford Coffee

Good services, very helpful

After 3 weeks of trying to have our listing reactivated (after suddenly being deactivated for unknown copyright infringement claims), we reached out to Mr. Eade and his team for legal counsel to deal with Amazon. After a week and a half, 2 appeal responses later, our listing was reactivated. Quick turnaround - when they say they will have appeal responses ready within 48 hrs, they mean it. Responsive team, with someone always returning my phone calls & emails within 12-24 hrs, usually sooner. Amazon is frustrating to deal with when it comes to sellers and having legal support to draft responses amenable to Amazon's litany of rules was a huge help. Our only quip was that the appeals assistant working with Mr. Eade needed her work reviewed by us more closely than what we expected for the rates we paid - multiple grammatical errors and we had to repeat 2x incorrect statements that needed to be corrected on the appeals statement itself.