France
We were in trouble
We were in trouble. Our money was put in reserve but our account health ratings were perfect in the USA and Canada. The Account health staff we talked to were nice and polite but baffled. Twice we were told the money would be released and was not, this was already 4 weeks lost, no income. We discovered an unopened email dated September 5th, from the amz UK. It told us we had a VAT due of 66BP ( about $80) and if amz could not get it paid from the money in the UK account the income of US and Canada would be put into reserve. Well, there was no money in the UK account because we had all our listings disapproved in 2021, no income in the UK. We responded to the email and were told they were looking into it and would get back to us. After 5 days we nudged them and got the same answer. That is when we decided we needed a legal team. Within 24 hours of hiring them a series of letters were sent and amz uk started to respond. An executive from amz uk took charge and stayed in communication with us throughout. She succeeded in having the money released. In all we were 7 and a half weeks of income into reserve, over $150,000 for a tax of $80.00!!! In the end they realized that this tax was a mistake as it was applied to a removal of our product and not a sale. It is the second time we use the amz sellers attorneys and we are again extremely grateful for their help.


