Nicole G.
Hoping round 2 is better...
Have ordered wristbands twice now. Received good customer service during both ordering processes. However, when I expressed dissatisfaction with the first batch, I did not receive any response to multiple emails I sent to the same email address I use during the ordering process. Magically, I received a prompt response when I was ready to order more wristbands, but there was no mention on your end of my dissatisfaction even though I mentioned it in the same email as when I was requesting more wristbands. We ordered almost $300 worth of bracelets that faded drastically after just 1-2 weeks of wear. We are hoping the second batch that is embossed and printed lasts longer. We have not yet received them.
Response from Amazing WristbandsDec 3, 2014
Hello Nicole, Thank you for your feedback and for continuing to do business with us. We just read your review of our products and wanted to comment and see if we can do anything for you at this stage. We reviewed all correspondence we had with you, and we did not see any indication as to the problems you had, nor any trouble or complaints with the order. The actual Order Receipt comes from a [email protected] and all of our Sales, customer service, and design proof correspondence goes through our [email protected]. If you would be so kind as to let us know which of the emails you may have sent your problems to. We are not saying you did not communicate that with us, but upon review, we cannot find your stated correspondence. We would like to help make your view of us and our services much better than they are now, and hopefully get an improved review. We do want to make you a happy customer and we do appreciate your business, therefore we reviewed your current order, which shows that you ordered order Ink Filled Debossed this time. Those should never lose color. They are scheduled to ship, however, if you are willing to wait a few extra days, we could increase the quantity of the bands for this order....Alternately, we could also apply the additional bands to any future orders. We did try calling you, however your office line is closed. Please let us know the details regarding the email address you sent to and if you would like to receive additional bands with the current order. . Thank you again! - Amazing Wristbands Customer Care Team