Founded in Amsterdam, the Netherlands, Amaryllo is the pioneer in AI as a Service. Standalone auto-tracking and fast facial recognition are Amaryllo’s patented technologies. Amaryllo provides robotic camera solutions to transform CCTVs into cutting-edge biometric robotic cameras. Amaryllo Services offer military 256-bit encrypted P2P networks, intelligent cloud analytics, and flexible cloud storage.
Amaryllo Inc. (amaryllo.us) has 13 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
Amaryllo, amaryllo.us
Website
amaryllo.us
Category
Appliances & Electronics
Location
Irvine, California, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: November 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Just tried out their new cloud service. The price is very affordable with smooth upload/download speed and experience. Customer service staff quite responsive to provide assistance when needed.
SL
S.Lane
I recently tried the new cloud storage…
I recently tried the new cloud storage plans and was able to receive a decent custom service from Sonny who helped me set up my account details.
DA
Dave
I did my research on this company and…
I did my research on this company and understood that it is the company certified with military grade encryption. I own a couple of Amaryllo cameras for 4 years and am happily with continuing app updates to improve security measures and features. I’d highly recommend for those who are concerned with their privacy.
DC
D.C.
Horrible Cameras
Horrible Cameras! Unreliable, zero customer service, terrible technology, and oh my god the ridiculous setup and app! Run away from this brand of cameras. They don’t work. Go with Ring or Nest.
Response from Amaryllo Inc.Aug 23, 2021
Hello, thank you for the feedback. And we are sorry to hear that you were having issues with our cameras. May we know when you contacted our support team? Was it through email, online chat, phone call, or social media? What issue was it about?
Our support team typically responds within 1 business day. May we know if you never received any response?
Thank you.
Best Regards,
Amaryllo Team
AI
Alleyes I.
This is a TAIWANESE based SCAM company…
How sad that Amaryllo has ignored 3 of my emails this week and yet found the time to post repeated lies here! Hah! You just proved my case!
1) I sent multiple error screen shots of your Taiwanese online payment system which failed repeatedly and we tried 3 different credit cards! All of whom (our US issuing credit card banks) stated that there was absolutely nothing wrong on our end! Your system did not properly support US customers period!
2) You forced us to send this camera to Taiwan - then when Covid19 hit, we informed you that we would circle back because we were located in Californa and dealing with pandemic urgencies. Your staff emailed “We will await your reply.” Then when we did reply to get the damn payment to go through again with your f*cked up Taiwanese payment system to get our camera back, your staff had the nerve to tell us that you “scrapped it”!!!! Are you people insane? If not, then you’re clearly crooks!!!!
3) Your cameras are horrible and the worst part is that YOU KNOW IT!! AND, since you provide ZERO customer support or repairs in the US, your hope was that no US customers would bother shipping your crappy broke. down cameras all the way to TAIWAN!!! We barely used your camera before it completely broke down!!!!
4) Your products were kicked off the Sharper Image websites and you are now trying to sell your crappy cameras on Best Buy and Staples website! WARNING TO ALL US CUSTOMERS!!! DO NOT BUY A SINGLE PRODUCT FROM THIS TAIWANESE COMPANY!!!!
5) I am still demanding my repaired camera back or a new camera back NOW!!! You will NOT get away with trying to scam me! I will make it my personal goal to inform anyone and everyone about how you stole hundreds from me & how unethical, irresponsible, horrible, negligent, and illegal your operation is!!!! SHAME ON YOU!!!
^^^UPDATED RESPONSE^^^
This is a TAIWANESE based SCAM company who forced us to send our broken security camera from Irvine, CA all the way to their Taiwan location (when they claimed they have an Irvine, CA location) and they never fixed or returned our camera after numerous emails and after we had to pay for the shipping costs. Their products are total crap!!! DO NOT TRUST OR DO ANY BUSINESS WITH THESE CROOKS!!! Do yourself a favor and buy American made or RING or NEST cameras!!
Response from Amaryllo Inc.Jun 25, 2021
Hello, thank you for the review.
We do apologize for the experience you've had.
Upon further investigation into your case, we would like to clarify a few things here:
1. We do have locations worldwide. However, our repair center is located in Taiwan. Which is why for any repairs, we instruct our customers to justify if they would like to sent it back to our repair center.
2. We have fixed your camera back on January 21, 2020. We provided the diagnostics as well as images of the repair process in our email, which was confirmed by you on January 22, 2020.
3. We have not been able to return your repaired unit because you failed to make the payment despite all our efforts to try and guide you through the payment process. We have provided you with video tutorials, written step-by-step instructions, even provided you with multiple payment options to see if the transactions will go through. Each time, we have not seen you try to resolve the issue by following our instructions, and either we were met with no response, or demanded us to waive the repair fees because of the transaction failures. We've never experienced transaction failures from any customer after so many different attempts/methods were provided.
4. The shipping costs had been explained clearly before any RMA process starts. If the unit is out of warranty, the customer would have to cover the cost. You have only paid for the one-way shipping fee when you shipped the broken unit to our repair center. We have not as yet to receive the repair fee.
Thank you.
Amaryllo Inc.
