AmanaReviews of amana.com

I thought it would be nice to order directly from a manufacturer... I ordered a washing machine and waited all day on the delivery day. No delivery. It took hours to reach a human and she told me my order was randomly cancelled "out of caution" with no email or text sent to me. Also, no contact ever provided to reach the delivery team.

Unfortunately Amana washing machines have a recurring issue with the inducer on the control board requiring replacement of the control unit. The company is aware of it but has done nothing. My washer was only a year and a half old before it failed. Replacement is expensive. A reasonably good budget product rendered useless by a faulty component that was poorly designed. Hopefully Amana will fix this production issue.

Purchased a washing machine and in less than 30 days from purchase it completely stopped working. There has a huge BOOM, it sounded like the thing exploded and now it is super loud and sounds like plastic parts are bouncing around inside the machine. Called Amana and after 5 different numbers finally reached a person. They were not helpful at all! They said they would repair the machine. I said it has been less than 30 days and I want it removed and a refund. They said if I had purchased through them directly they would do that but since I purchased from Lowe's they would only repair it. I asked to speak with a supervisor and was told they would call me in 24 hours, meanwhile my laundry is piling up. Terrible machine, terrible customer service, terrible company.