The sales person that I talked to was adam very nice , very knowledgeable , and he helped me out one hundred percent. I purchased an SE5A and a new transmitter, and I've never had this new stuff before.I'm just getting back in the hobby after thirty year. With Adam helped, I had the plane and transmitter sinks in no time. Prior to that, I did so much research online. Nothing came easy. I was ready to give up and then Adam helped me. Because of him, I am now a lifelong customer of your hobby shop. Thank you for having good people work for you. Yours truly Bob green.
EO
Erik ONe C.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Outstanding customer service from AMain Hobbies!
I purchased a radio controller that unfortunately arrived defective and would not charge. I contacted their support team through chat, and they quickly determined that the radio was not serviceable. They immediately arranged for a return label and told me a replacement would be sent.
What really impressed me was that the new replacement radio arrived before I even had a chance to drop off the defective one. They sent it by overnight shipping, and the replacement works perfectly.
The entire process was fast, easy, and professional from beginning to end. AMain Hobbies went above and beyond to make things right, and this is exactly how customer service should be handled. I will definitely continue shopping with them and highly recommend them to anyone in the hobby community!
RL
Rusty L.
Bought a Redcat truck and it came in no…
Bought a Redcat truck and it came in no time but had a problem with the charger but come to find out it was my fault but their sending me another charger and they didn’t have to do that because it was my fault. Thank you Amain Hobbys I will be ordering again from you.
ZL
Zak L.
Have been a long time customer of Amain
Have been a long time customer of A Main Hobbies, and their customer service remainds unmatched. I've had an issue with a UMX plane component that was just out of warranty. Their expert representatives stepped up and offered me a "goodwill" solution to get me back in the air! This is exactly why I don't buy my RC gear anywhere else. Thank you Amain and your incredible support!
LD
Lukas D.
Amazing customer service
USPS lost my package - shipping hadn’t updated In 3 days - Amainhobbies customer service was amazing - they just sent me out another truck for free - and all they asked was I return the first one that shows up. Which they will pay the return shipping on. Fantastic job guys
BA
Ben A.
Absolutely fantastic customer service
Absolutely fantastic customer service. The A Main team bent over backwards to make sure I got the item I ordered in time, and they responded extremely quickly to any queries I sent their customer services team. This is the best customer experience I’ve had in any industry.
TC
Trevor C.
Ammain hobbies
Excellent service, no problems or issues ordering from ammain to England just under 2 weeks for delivery 📦
JT
Joe T.
When Customer Service Takes Flight-and Crashes: My Horizon Hobby Horror Story…
“When Customer Service Takes Flight-and Crashes: My Horizon Hobby Horror Story…”
[Background]
On 4/24/25 at 10:15, I was at RISE Indoor Sports when, in desperation, I contacted Nick at Horizon Hobby. This was not an isolated case—of the four Mike T foam airplanes I’ve owned, all have been defective. Most recently, the propeller on a supposedly new Sport Cub S fell off right at takeoff during its maiden flight. My wife and a group of kids witnessed the propeller literally falling off mid-air, which was both embarrassing and frustrating.
Based on this repeated experience, I strongly recommend caution when purchasing foam airplanes from Horizon Hobby due to consistent quality control issues. Thanks so much for your assistance, Nick; it is greatly appreciated.
[Concern]
On April 17, 2025, I spoke with Mike T from the Elite Loyalty Office at Horizon Hobby. My name is Joseph Todaro, I am 77 years of age, and a U.S. Army Veteran.
When I unboxed my new Sport Cub S UMX RC airplane (third one of four) from Horizon Hobby (Mike T), I immediately saw it was unusable-the wiring harness was jammed inside the cargo bay and appeared glued to the fuselage, making it impossible to fly. I've taken clear, professional photos of the problem, which I've posted in my Google Review.
This isn't the first time I've received a damaged or incomplete product from Mike T at Horizon Hobby. I was furious and extremely frustrated. When I called Mike T, his attitude felt dismissive, arrogant, and disrespectful. He gave me only generic, scripted responses. After 40 years at IBM as a Senior Software Engineer, I know this level of customer service would never have been tolerated in my field.
Mike's quick, canned answer-basically, "We don't build them, we just sell them" —tells me Horizon Hobby has no real quality control. At the very least, Horizon Hobby should randomly inspect every ten to fifteen foam products for quality before shipping.
This experience has made me reconsider shopping with Horizon Hobby, unless Mike T is not involved in my customer service. Otherwise, I’d gladly give my business to AMain Hobbies, as I have before, just to avoid dealing with Mike T. I didn't even mind paying a bit more for shipping, and the planes I bought from AMain Hobbies were high quality and problem-free. I love my AeroScout S 2 1.1m from AMain Hobbies.
I hope Horizon Hobby takes these concerns seriously, because customers deserve better.
Joseph Todaro
RISE Indoor Sports, NC
Date of experience: April 17, 2025
