AMain HobbiesReviews of amainhobbies.com

These guys have the worst Customer service I've ever come across. Took 5 emails and finally me reaching out on chat to get a very unapologetic response to an order that is as of now 2 weeks late. Defo stay away from Amain Hobbies. Borderline scam territory.

I have purchased several items over the years with this company and it seems they have gone downhill! I purchased an item rather expensive, that is now 10 days late with no estimate of arrival! I spoke with customer service and basically got the brush off,I asked why they did not ship any other method than USPS to which they responded it is an upcharge and they want to maximize profit over client relationships. Wow I guess they are being honest with by admitting they have little regard for customer service, i guess that’s the way of it. Anyway I can’t recommend this company!

Very bad customer service and operations, unreliable. Ordered to an address in US and was shipped to wrong address. Later placed an order to an address in Turkey and they failed to write the complete address to the package.

Well my delivery still hasn't shown up and I paid extra to be here. I think it's a bunch of bull that they don't don't give you atleast what you paid extra for faster delivery. Guess I'll just stick with ordering off Amazon atleast I get better updates about my package

Horrible customer service I ordered something that said it was in stock ready to ship and a paid express shipping and it never got shipped out. I called. I heard one story someone and I was supposed to call me back. They never did. And I sent a email didn’t receive an answer until a day later when the item was supposed to be delivered that day. They gave me an excuse that it just came in to inventory and it will be shipped out early next week and then I heard another story that they still haven’t received it and they’ll let me know when it comes in. I don’t understand how they can mark it on their website as in stock and ready to ship if they don’t have it. Will never buy from them again.

They don't honor their warranties and want to charge me shipping back to them for selling me a broken product. Told me I need to contact manufacturers. What's the point on dealing with a local store when they cant addres issues and keep referring me to manufacturers l. Hey folks let's just cut out middle folks and start buying from manufacturers. Bet their policy would change if they started losing customer's

I've spent well over 10k at amain hobbies. Drove over an hour to pick up a $99 airplaine. Took them 30min to get me out the door with the plane because they are SO SLOW. Get it home, prop flyes off on first flight and crashes softly in grass. Put prop on for 2nd flight, same thing... After some inspection I can tell the vibration coming from the front is far too much. It's been awhile since I flown a micro, so didn't really catch onto it when I spooled it up the first flight. Anyway, no big deal, it's a $99 plane that is put together in CHINA. I'm sure this stuff happens... Well, after a phone call to amain that got me no where because we arent' the "retail store". Great service. Then I drive up today and explain I'm experienced etc, and that the motor has play and may be faulty. After waiting for 30 min for the boss (great empowerment of employee's a main) for a $99 plane that HORIZON hobby will very much so refund them, they decide to play hard ball and explain "we won't have another for a couple days" and my boss wants to fix it with off brand parts. Fix a micro? That probably won't FLY so well lol. Anyway, very disappointed. Been years since I have been in there, but I see how they pay for the big shiny building. By hosing customers on their chinesesium goods. THANKS AMAIN. HOpe this makes it to KENDAL! WAY TO GO BUD!

They need to post their return policy up front and bold. Have a unit I purchased that didn't work correctly. They don't offer any returns or tech support.