AM AutopartsReviews of am-autoparts.com

First off took awhile to get engine that's understandable but when I was told I had 3 days of to look over engine I did that sameday sent email that the throttle body was broke they in return said that part is not covered on the warranty but you sent it to me broke didn't try to fix the problem just told me to use my old one from my engine no taking money off no apologies bad business told them I would be leaving this review

Sent the part we needed overnight, awesome service!

I ordered a part from AutoParts.com on March 24 and paid extra for rush shipping. The experience was extremely frustrating from start to finish. After weeks of delays and multiple follow-ups, the company marked my order as “completed” before I had even received the part. I was then told by customer service that UPS estimated delivery for April 17, but the part did not actually arrive until April 21 — nearly a month after ordering despite paying for expedited shipping. Communication throughout the process was inconsistent and exhausting. I repeatedly had to reach out for updates, clarification, and resolution instead of receiving proactive communication from the company. The delay also created additional problems for me personally because I had ordered the part specifically to repair a vehicle before a trade-in deadline. By the time the part arrived, the timing issue had already caused complications and additional cost. I understand delays can happen, but charging for rush shipping and then taking nearly a month to deliver while prematurely marking the order “completed” is unacceptable. Tomorrow is 10 business days from when they received the part and I’ve followed up multiple times and still do not have a refund. Overall, this was a stressful and disappointing experience, and I would not order from this company again.

I have been using AM for well over 10 years with no issues until recently. So I write this as a Caution for future buyers. I ordered some fuel injectors on a Thursday, needing them for the next day (let me be fair, I overlooked the 2pm cutoff time) . One option I had was next day air which I chose so I would have them Friday. So because I missed the cutoff time they were not going to ship until Friday afternoon and because it’s a weekend I won’t receive until Monday. I had a free delivery option that would have gotten them to me around that same time frame without paying a $17.99 fee. If you order from AM please be aware of this so you aren’t paying fees for something you could have gotten free. They will not refund the fee and this seems deceptive in my opinion to any reasonable person.

Amazing Support! Found a part for my Chrysler I was looking for for over half a year in 1 day thanks to their great knowledge.

Ordered a mirror for Chevy 2500HD with tow mirrors. Description from AM said their part was exact fit for 2500HD, my year, with tow mirrors (and heated mirror that I didn't need). When it comes, it's for a 1500. It was a drop ship from a company called Trail Ridge. And looking up that part number on the box, the Trail Ridge number, it's for a 1500 only. Tried to send back, 3 different emails, none were replied to by them.

Excellent customer service

I've been purchasing autoparts for multiple vehicles from AM Auto for over 10 years. I find there customer service, quality, pricing and 10 year warranty is superior to any box store or ebay motors. I encourage everyone to give them a try. AM is A1 to me and my family and friends.