AltobooksReviews of altobooks.com

I ordered a book through Altobooks and went to the post office on 1/21/20 to return the book. The company has received the book and I was notified my refund was processed on Feb.6 and will appear on my credit card statement in 1 to 2 days at the most. I have notified the company through email I have not received my refund, mind you they told me my refund was processed on Feb.6 and today's date is Feb.12. I have been communicating through email and the only response I get is" your return has been processed and takes 1 to 2 business days at the most. I am still waiting on my refund. I have asked to speak to someone to resolve the matter and I also asked for proof that my refund has been processed and I continue to get the same response. This company has been unprofessional, incarcerate and has did nothing to resolve the problem. I will NEVER ORDER THOUGH THIS COMPANY AGAIN AND I THINK I HAVE BEEN SCAMMED.

The book I ordered said hardcover, I recieved a paperback with damage from the mailing. I emailed them and they didn't seem to care.

Just like someone else, I received an international version of the book I needed, claiming to be the same material, only some questions were missing, and all question values are different. The worse is that the book was labeled new, but arrived with damage that appears to have been there before shipment. The 14 money back guarantee for damaged products and payment for postal shipment isn't true since I have an email from Justin K. telling me they are willing to offer partial refund. I may have to convince a magistrate or a jury that they just found a way to get rid of damaged goods and go against their word when people wish to send it back. Their phone number isn't real, and they only communicate by online messages with 1 business day waits for email responses. I am an EE/EET major at SIU in Carbondale Illinois named Jason Bischoff if anybody wants to verify with me my experience before giving this company any information.

I never received a shipping confirmation for my book. The book did arrive; however, it was completely different from the original book, despite the website saying the content would be the same. The company is very hard to get in contact with. Emailing them takes quite a while to get a response and their phone number is not real. Also they have a 14 day money back guarantee; however, customers must pay for return shipping. Waste of time. Do not buy books from here.

Never received the book my wife ordered a month prior to needing for a Christmas tradition. Multiple emails saying it was on way and at the time of this review still nothing. Sent emails, left phone messages nothing. Until I receive the book or a refund or both can not and will not recommend this retailer in any form.

I never got the book. They did not respond to my email to get my money back:(

never got the book, not sure if it’s altobooks fault or USPS. Had to buy the book from someplace else

One of the they sent it to me was terrible, it has no glow for pages, and I can’t see the lines. The worst place to buy book.