A R.
This company is terrible
This company could have been fine, even good, if their customer service wasn’t so very terrible. I ordered their Retatrutide on 9/7/26, and paid for 2day air shipping through UPS. They only offer 2 choices: 2day air or overnight. I had ordered from them before and shipping was as expected. This time UPS sent me an expected delivery (to my home in California) of 9/11, but nothing arrived. Turns out the package was lost somewhere in Kentucky (in HOT weather). UPS customer service was actually pretty great, calling me every day to give updates, but alpha omega customer service was all over the place. Mostly because I got a different person answering my emails nearly every time. I would respond specifically to one person who had promised one thing, and then someone else would say something different. One person actually told me “Joyce is in training and she got confused about our policy”. And that they were not going to do what Joyce had promised. Mind you, all I was asking for was a quick replacement after I refused the battered package that was finally located 4 days later. UPS customer service actually recommended I refuse the package since they couldn’t verify the length of time it sat at high temperatures. The absolute KICKER was that when they finally sent out a replacement four days after I had refused the package… get this: THEY SENT IT UPS GROUND SAVER!!! With an expected ONE WEEK delivery time, if all goes well!! THEY DOWNGRADED my delivery speed instead of what any decent company would do, which would be to overnight it! When I sent an incredulous email about this (don’t forget, I PAID for 2 day air), yet another person refunded my shipping cost. Big deal. Too little too late guys. At this point I’m gonna get your crappy overheated product a full 3 weeks after I paid for it. I’ll pass😒