AlphamarineusReviews of alphamarineus.com

Alpha Marine was incredibly unprofessional and difficult to work with. Karen and Jerry are unresponsive by email (refusing to answer basic questions about the process and the timing) and seemed genuinely offended when I called the office to check up -- Jerry refused to come to the phone at one point. Alpha Marine failed at every step to provide basic communication about receiving the container, and Karen was actively rude. Alpha Marine consistently requested documents at the last minute. I was never provided with a list of what I needed to provide, but I did get multiple "emergency" requests for what are clearly a standard set of documents -- why not just tell me what they needed from the start? They failed to schedule the delivery correctly (they had 2+ months to plan), and then charged me extra fees because they didn't have a delivery team available for several days -- a business situation over which I have no control and am not responsible for. When I asked simple questions about why this happened, Karen became angry on the phone, would not explain, and threatened to hold my shipment hostage unless I paid their extortionate invoice. Unbelievable. If I could give them zero stars I would.

We had a horrible experience with Alpha Marine. It was an international move from Southern California to Europe. Upon arrival about 30% of our things were broken or damaged. We previously moved from California to Europe and I packed the ocean container myself. I think one thing broke and another thing was damaged. I'm not a professional. I simply care about our belongings so was careful in packing them correctly. When moving from Europe back to California, I packed the ocean-bound container again - we had one broken thing. I moved a thick glass top to a coffee table from California to Europe, Europe to Calif., California to Virginia and Virginia to California without a scratch. When hiring Alpha Marine to move us, that glass top got huge chips that completely destroyed two of the corners. One of our antique European planters didn't even show up - the pot was given to my wife from her aunt (now deceased). Another ceramic pot was broken into a couple dozen pieces. If you've ever dropped a ceramic pot, it usually breaks into 3 or 4 pieces. I have no idea what happened to smash a planter pot into more than 20 pieces. A granite pestle and mortar that we packed inside of a Tupperware container surrounded by other Tupperware containers also arrived broken. Yeah, solid granite. Chair legs, table legs, tabletops and frames of art were scuffed beyond repair. Couch pillows had huge asphalt stains on them, like some ran over them with a truck or, at least, a hand truck. Bowls, wine glasses and plates that we had packed so carefully were also broken. These same plates, wine glasses and bowls did not get broken when we packed them in an identical manner on our previous moves. Sad that we paid over $10k to have Alpha Marine move our things and so many of our irreplaceable belongings got damaged on the journey. We filed a Better Business Bureau report against Alpha Marine because we could not come to an agreement on a resolution - they offered us no compensation whatsoever. There are others who have filed poor Better Business Bureau reports against Alpha Marine too. You should definitely check out the BBB website.