Alpen LederhosenReviews of alpenlederhosen.com

Not a great experience. I paid for the express delivery, the date came and went, no delivery, no communication from them or reply to my emails. Then I found the trust pilot reviews and thought I'd been scammed. Contacted my bank, they couldn't do a chargeback as the company uses Trustly which is an open banking system. At this point I realised there is a .com and a .co.uk website and I'd ordered from one but the order confirmation email came from the other (and even then it went to spam as the alpenlederhosen.com email was not the actual email it came from). Red flags a-plenty. The contact address on the .co.uk website is a derelict building. The contact addresses on the .com website show a different UK address, a US address and a Pakistan address. None of these exactly scream "traditional German tracht". I then found another website selling identical stock at identical prices that pretends to be a physical shop in London but when you look on Google streetview, the address is a Starbucks. I think it's the same company with a different front end. Contacted them again to say I thought it was a scam and that I'd contacted my bank. I received an automated email later that day saying the goods had been shipped, but the DPD tracking reference didn't work. Reported it to my bank who agreed it looked like an APP scam and agreed to progress it on my behalf. ... and then to my surprise the goods arrived the next day (yes, I let the bank know). So do I have the goods? Yes. But a week after the express delivery should have arrived. Are they amazing quality? They're ok. Not fabulous, but doesn't look like a cheap fancy dress costume either. The ribbons on the dress and apron are different colours. The sizing is good. The customer communications were non existent. But the stress involved in getting the item means I wouldn't shop here again.

Looking forward to receiving my order. I paid by credit card and was shocked by getting a confirmation from PayPal as I don’t have an account with them. Hoping that everything will arrive in a timely manner.

Ordered on the 3rd January and still no confrimation of order and no communication at all! I've tried via telephone and email (several times) to contact the company, but have never received a response from them. Their website says 24/7 support, which is a joke. As you can never contact anyone at the company. Steer clear and avoid at all costs. Waste of time and I've no idea how to try and get my money back!

Not at all the same as the pictures and the quality of the material is substandard. Endeavoured to return the garment for my wife back to Pakistan (at our cost) as per their instructions, but have never received a refund. I would not touch them!

Lederhosen was great quality garment. Shirt that was shipped was a cheaper version of what I ordered. When placing the order there is not a confirmation email sent. No order tracking. Website won't let a person log in when creating an account or reset password doesn't work. Company never answers phone calls. Paid for rush order but delivered 2 days longer than was paid for.

Warning! They don't sell original products; they're not based in the US, but in Pakistan. They're a fashion school in Sialkot, Pakistan. The materials are poor, and the decorations and stitching are inaccurate. Above all, there's no label certifying the products' authenticity; rather, they confirm they're poorly made copies. The main problem is that, being in Pakistan, you have to pay customs duties (I spent €40 in Italy, and even though the seller falsified the actual value of my order to get me to pay less tax, he declared my product worth $80, instead of the $210 I paid). Especially if you don't like your product and want to return it, you'll have to pay shipping costs and, of course, customs duties again. Update October 8: I requested a refund with PayPal and they refunded me everything (except customs fees obviously)

Delivered in a timely manner, sized to fit and made of great material! The shirt was almost tailor made to fit me - an XL tall, no baggy waistline on my shirt! I love it! Great detail and super nice.

******Scam Company****** Our purchase was supposed to arrive in 2-3 weeks. After 3 weeks and no purchase confirmation I emailed them with no response. A couple days later I emailed again saying I reported them to my Credit Card Company. That got their response! They said the order was shipped and I should cancel my complaint with my Credit Card Company. That's when we recieved the CHEAP KNOCKOFF MERCHANDISE from PAKISTAIN!!!! We ordered an OS-Trachten German Traditional Jacket in Marine (blue) color and a Women's White Oktoberfest Blouse. A $240 purchase. We didn't receive the items purchased based upon the pictures they have on their website. What we received were KNOCKOFF CHEAP MATERIAL items that didn't match what we ordered and they didn't fit right. The Jacket is green, not blue. It is supposed to have a label with "OS Trachten" on the back collar. It doesn't have a label or a tag anywhere. The White Blouse has visible black stitching in one area, cheap bottons down the front, and no buttons on the sleeves as pictured. It also doesn't have a label or tag anywhere. Alpen Lederhosen claims to have locations in Austin Texas and UK which in fact don't exist. The ONLY number they have listed has an area code out of Dallas Texas and that doesn't work. They said if I'm not satisfied with the purchase I can mail it back to Pakistan. I asked them to send me a PREPAID LABEL based upon my complaints OR I can physically deliver it to their Austin location. They refused and told me it had to be mailed to Pakistan at my expense. After several back and forth emails they offered me a "Resolution" of a 50-60% refund and I can keep the clothes??!! How does this make any sense? Of course I refused this offer and told them we did not want their junk. They are no longer responding to my emails. ******UPDATE ****** Alpen Lederhosen emailed me this; We understand your frustration and are sorry to hear about your disappointment. However, as per our policy, we are unable to process a return or refund in cases where a negative public review has already been posted before allowing us the opportunity to resolve the issue directly with you.