All Star BowlingReviews of allstarlanes.com

I made a reservation for 7 people on March 15th (wed) for March 18th (sat) and had to pay the full £80.50 upfront. When I got there, they said there was no reservation for that day - they said the system incorrectly registered my reservation for the same day that I was booking. I had to pay again (an extra £80.50) to play, and they say I should email events@ to get my refund - which I did 11 days ago to no response. After this, I am never going back to any All Star Lanes and I highly recommend that you don't go there either. It looks like the online booking is a scam.

Awful experience from booking to bowling, to restaurant to bill. Booked for my daughters birthday, website is rubbish, can’t contact anyone so had to go down there in person. Package inclusions not offered and no allergy checks were made in the resultant. Tried to overcharge a group of teenagers (my teenagers) and refused to acknowledge the £75 deposit already paid even though a receipt was presented. Tried to make a complaint but it goes unanswered. Perhaps a call to trading standards and food standards may help

Had a Booking of 21 people and we had the worst customer service ever Poor Management Poor Food Raw Steak Cold Ribs RIbs getting sold out Some stuff wasn't on the menu Been charged twice for kids meal We had to send food back Wait time for food was over a hour for the kids which made you have to order more drinks the wait time just to get us seated was over and hour wait and when we was seated it couldn't fit my party so we had to wait again to get another table nobody to my booking at reception the staff didn't seem interested in what there doing or the manger basically TERRIBLE EXPERIENCE EVER OVER PRICED DRINKS WHICH ARE WATERED-DOWN AVOID AT ALL COST

Way too over priced, poor Food, poor customer service and worse management Accountability at the White City branch. Cold awful food, not sure how bugers, chips, steaks and ribs could be gotten so wrong? See my Trip advisor review for full details for Novemebr 2022 visit it's probably the longest review there.

Like a few other reviewers I have fallen foul of some of the worst customer service ever with these guys. They make it intentionally difficult to make any amends to a booking with no consideration of context. Refuse to take phone calls and hide behind T&Cs. Sarcastic staff responses throughout with empty platitudes.

Absolutely appalling. Made an error with my booking and accidentally booked a session for that day instead of the next day. Realised my mistake 5 mins after and there was no way to contact them to cancel because they have no phone line. They've responded to my email 3 days later refusing to refund me because I didn't give them 72 hours notice ? Unbelievable

We went out to celebrate a birthday party and the service we received was poor. There was only four waiters trying to serve the whole restaurant. It took 40mins to receive our food. All the steaks we ordered were incorrect. The menu prices were not the same as what was on the bill so we ended up paying more. Chicken and ribs were overcooked and hard. Some people left without eating because they didn’t have anymore stakes. They tried to reconcile with us and reduce the bill

Yesterday Night I went here to eat and bowl with a couple of my friends. Firstly they mixed up our table reservation and we ended up eating at a coffee table. Besides that the bouncer was very unfriendly and made us feel very uncomfortable, the dinner was 50 min late and was nothing special considering the price. Finally the accidentally miss our booking of an bowling lane and we had to wait for a long time before we could play. All in all we had a very bad experience and would never recommend this place to anyone!