Teo M.
Not a great experience but they worked to resolve issues
The experience started off well but after loading and weighing the truck, I was told it was overweight and was given a couple options. One of the options was to have the overweight items delivered by freight and the my mover told me it would be between $300 and $500 and take about a week. In reality it took four weeks and the cost was over $2,300. I spoke with people at the moving office and they kept telling me someone would get back to me tomorrow, and I would receive no calls. I had to call them to follow up and no one had any answers as to when I would get my things or why it was taking so long. Ultimately I did get my things and everything was damaged. In the beginning, I told the company the items that I was moving and they told me that they would give me a flat rate price so I wouldn't have to worry about surprise increases. I ended up paying nearly 50% more with the freight charges and lots of damaged items. If I were to do it over again, I would go with a company that has bigger trucks and not weight restrictions. It was hard to know that customer service was going to be so bad because things started out great. In the end, they offered a $250 discount if I signed a waiver. Meanwhile they apologized profusely about being mislead by their team members. This isn't how you make right a mistake caused by your own team. Did finally get a response from District Manager Jon and he provided a monetary solution that helped to resolve the above issues.