Allsecurityequipment Reviews | Read Customer Reviews of allsecurityequipment.com

Allsecurityequipment Reviews | Read Customer Reviews of allsecurityequipment.com

Allsecurityequipment reviews

Showing 27 reviews with 4 stars · Clear filters

Gerald R.
Oct 29, 2025
Bad tracking
It took a week for delivery and tracking information requires an app download, which when accessed, gave information which showed the item was already delivered on the date it was purchased. Thankfully, Customer Service is live, and very helpful.
Response from AllsecurityequipmentOct 31, 2025
Thank you for sharing your experience! We’re glad our customer service team was able to assist you quickly. It seems there was a minor communication delay between our system and the manufacturer’s tracking updates, which caused some confusion. We truly appreciate your patience and understanding.
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Mark F.
Oct 17, 2025
One call and it's on the way the sameday
One call and it's on the way the sameday
Response from AllsecurityequipmentOct 20, 2025
We love hearing this, thank you! Getting your order out quickly is always one of our goals, and we’re so happy we could make it happen for you. Thanks for trusting All Security Equipment.
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Joseph P.
Oct 17, 2025
FAAC 400 gate actuator bracket.
our order was easy with no problems.
Response from AllsecurityequipmentOct 17, 2025
Thank you for your review! We’re glad to hear your order for the FAAC 400 Gate Actuator Bracket went smoothly. At All Security Equipment, we take pride in offering a seamless shopping experience and reliable service from start to finish. We appreciate your trust and look forward to helping with future projects!
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George F C.
Oct 15, 2025
It was great that you could get the…
It was great that you could get the keys that I needed. it took a long time to get there and I don't mean to be political but Trump's tariffs doubled the price of the product
Response from AllsecurityequipmentOct 17, 2025
We really appreciate your honest review! We’re happy to hear you were able to get the keys you needed. External factors can sometimes affect pricing and delivery, but we’re grateful for your understanding and continued support. Thanks for choosing All Security Equipment!
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David D.
Sep 29, 2025
Item was described in sufficient detail…
Item was described in sufficient detail that ensured that I was ordering the correct part. The shipping cost seemed to be higher that expected.
Response from AllsecurityequipmentOct 1, 2025
Thank you for your review! We’re glad the detailed description made it easy to find the right part and we appreciate your feedback on shipping. At All Security Equipment, we’re committed to accuracy, quality, and great service.
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Matthew H.
Jul 9, 2025
The just spoke with your returns…
I just spoke with your returns department. The gentleman was NOT helpful at all. The order I received was correct. When I went to install it for my customer I realized the old cable was damaged. I asked your worker if I could purchase the cable separately and he was very demeaning and insulting by saying “is this a joke.” I’ve ordered several item from you guys. He was extremely unprofessional and didn’t care about finding a solution to help the customer. Update: To their credit I received a call today and they were very helpful to rectify the situation.
Response from AllsecurityequipmentJul 11, 2025
We appreciate your feedback and your loyalty as a returning customer. We’re committed to providing professional service, and we’re sorry to hear that your recent interaction didn't meet your expectations. During your call, you requested a return for an item that was not complete. As explained by our team member, our return policy only allows returns for items that are complete and in original condition. These standards help ensure consistent service and product quality for all our customers. We understand this may have been frustrating, but we do our best to communicate policies clearly and respectfully. We value your continued business and are always here to help with any future needs.
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Randy H.
Jul 3, 2025
shipping
I do not know how that your shipping rates are outrageous. $67 on a $22 part. I had to cancel my order because I certainly didn't want to pay $91 for a $22 part.
Response from AllsecurityequipmentJul 8, 2025
Thank you for the four-star review and for sharing your honest feedback. We completely understand how a $67 shipping fee on a $22 part can feel frustrating. The cost is determined by several factors, including the carrier’s base rates, delivery zone, and in many cases, the dimensional weight of the package, even for smaller items. Unfortunately, these rates are set by the shipping providers and are sometimes out of our immediate control. That said, your concern is absolutely valid. We truly hope to serve you again under better shipping circumstances and with a solution that feels right to you.
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Erik
Apr 12, 2025
Quick delivery
Quick delivery, good customer service when I needed to call. Shipped a fragile item in a plastic mailing envelope verse a box. Would have preferred a box.
Response from AllsecurityequipmentApr 14, 2025
Thank you for taking the time to share your experience. We’re happy to hear you were pleased with the delivery speed and our customer service support! Your comment regarding the packaging is well taken, we strive to ensure every product arrives in excellent condition. Thanks again for choosing All Security Equipment!
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