HM - Bandera, T.
Customer service is lacking
Made a full order for dual gate control. Motors, controller, locks, etc. Needed information on a video intercom unit. Sent three email, no response. When full order was received everything was there and new with the exception of one gate lock. Checked on-line order and somehow the single lock was changed to quantity one. Ordered another and they wanted more than $17 for shipping. I called and explained the situation. customer service refused to credit the shipping. They were a little expensive for the most part but everything was new and as promised with the exception one one little gate lock.
Response from AllsecurityequipmentMar 14, 2025
Thank you for taking the time to share your experience. We truly appreciate your business and are glad to hear that your full dual gate control order arrived as expected. Customer satisfaction is our top priority, and we’re always looking for ways to improve our service. Your feedback has been noted, and we’ll work on ensuring a smoother experience in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing All Security Equipment!