Lenny S.
Very good customer service
Fort Marcy staff is excellent in responding to the guests' needs. Check-in: Monday, 4/1/19 Our check-in experience was disappointed when the full set of keys were not activated properly. We had to wait for > 35 minutes in a car for one of the staff members to come for the rescue when the outside temperature was in a mid 20s. Furthermore, there was no large pot for us to prepare meal. On the next day, the staff took prompt action to remedy and ease our disappointment from the previous day. My wife and I are very appreciative of the steps Fort Marcy staff members. This is 'wearing the customer's shoes'. Thank you, Mr. L.S. San Francisco, CA.