Acubed
How can I rate my purchase when I…
How can I rate my purchase when I haven't received it?? I ordered my racquet bag on 8/24. Two days later I got an email notifying me that the item was out of stock and asked me to choose an alternate bag. I chose one and returned the response. On 9/2, I inquired about my order. Two days later I finally got a response apologizing for the delay and was assured the oversight was corrected and my item would be shipped shortly. On 9/11 I checked on my order. It still said "pending". Yesterday, 9/25, I received this email asking to rate my experience. I checked my order this morning and it shows "shipped". Hopefully, this is an isolated case and your company has better customer service. But you asked for my experience, thus the one star!
Response from All Racquet SportsSep 30, 2026
Hello Acudeb, Thank you for sharing your experience. We sincerely apologize for the delays in processing your order and for the lack of communication throughout the process. We completely understand your frustration, especially after having to select an alternative product due to a stock issue and not receiving clear updates on your order status. We also regret that you were asked to leave a review before receiving your order. We are reviewing what happened to prevent similar situations from occurring in the future. Thank you for your patience and for helping us improve with your feedback. adidas padel