Leigh S.
FRIENDLY BUT CHARGED ME TWICE!!!
They get 10 stars in customer service, and product. They get NO stars in billing!!!!! After ordering I realized I hadn't been charged over 2 weeks later so I called my bank, then call them. They said that they appreciated my honesty & said they'd charge my account right away and allow me a 20% discount on my next purchase. The charge went thru my account then I noticed that a week later they charged me AGAIN!!! An extra $105............... I was just asked to edit my review of this company via email . Money was returned to my account 7 days later after a weeks worth of calls/emails to my bank & Popart, and It's likely that I'll never use this company again. No offense Tyler.
Response from AllPopArt.comNov 12, 2012
Dear Randi, Your satisfaction with every aspect of your order experience is very important to us. We apologize for the error processing your payment. This error was caused by one of our agents because, after all, we are human too and sometimes we do screw up. After refunding the charge right away, we contacted your bank at your request and sent them the needed information to reverse the charge and release the funds back into your account within the same business day. We are thrilled that you are happy with the service and the product that you received. Our team members are very dedicated to each customer and we hope that we have earned your trust with the immediate actions and direct customer care that was provided. The discount offer provided still stands and we hope that you will visit us in the future to use it. If you have any additional concerns or questions, please do not hesitate to contact us. Thanks, Lola AllPopArt® Customer Satisfaction Team http://AllPopArt.com Toll Free 877.728.9278