Alloy.comReviews of alloy.com

Ordered a pair of pants on June 23 that were on backorder until July 1st. A few days after the 1st when I realized I still had no shipment confirmation, I sent an email to customer service. I was advised the backorder was extended until July 17. So I wait until after July 17 and still no shipment confirmation. I call customer service this time, I'm advised backorder has once again been pushed back to August 17! So....a pair of pants I wanted in June, waited until July, has now become MAYBE August 7 due to the "manufacturer". HORRIBLE! Then customer service rep tells me any item not on backorder will of course be shipped in a timely manner. How about this Alloy...don't offer items for sale until they are maybe in stock! Then neither I or you would have this problem.

I have placed several orders with Alloy over the years and over time, I've experienced issue after issue! The quality of most items are sub par, however, I am tall and have been unable to locate 37' inseam pants anywhere else. In the past, they've said that an order was sent and delivered, yet I never received it; as well as noted a blazer on packing list that was not in my package! Each time, they replaced the items after a bit of a back and forth. Today, I received two orders that I placed last week (after having issues with placing the first order and being charged shipping that was to be free according to their promo) and what do you know, the denim jacket that I ordered is on my packing list, yet not in the package! I called and politely explained that I had been charged for a jacket that I hadn't received. Initially, I was advised that a replacement jacket would be sent, but then the rep advised me that they had replaced two orders/items previously and according to their policy, they would be unable to replace my jacket! I immediately requested a supervisor as I shouldn't be penalized for their mistakes! The "supervisor" Kacey then quoted the same "policy" as the previous representative. I then requested to speak to her "boss" Kelsey, who reiterated the same "policy" and hung up on me! Who on earth will be willing to pay for an item that they didn't receive?! If your company messes up 8 times, you correct the problem 8 times! I called back and Kacey advised that Kelsey said that I hung up, and that Kelsey is now on a call with another client and she can take my number down and call me within 24 hrs to repeat the same information that they'd already given. Who says that to a customer? I then asked for Kelsey's boss and was advised that she's the highest level manager, which we all know that every boss has a boss! I then asked for the number to Executive Relations which Kasey said that she didn't have and I could find it on the internet but she's not sure where because she doesn't google it! I am outraged! I will NEVER place another order with them and have advised everyone that I know not to use them either. I am simply going to dispute the charges on my credit card and be done with this and them!

My order never showed up! I was given tracking number from UPS and USPS Sure Post. Neither of them have the package. I complained to Alloy's Customer Service. They were rude, and kept giving me the run around. They were only going to refund my order and not the shipping until a pitched a FIT. When I asked for a confirmation number of the refund, they stated, "the order number is the confirmation." When I asked for an email with the refund information, they stated "Another Department handles the emails." When I asked could I have the number to that department, they stated "I don't have a number, you just have to call back our customer service number." I then asked for the name of the representative "Paige" and then requested her supervisor's name. She hesitated and then stated "Joeliene" as if she made it up. Then she stated "there are many supervisors everyday." They stated it would be 7 to 10 business days to refund the money. She then stated if I don't get my refund, then I must contact PayPal, and PayPal can hold your funds for another 30 days! (Yet it only took Alloy 20 seconds to receive my payment.) What a freaking rip off! I will never order anything from them again. I will continue to shop at Charlotte Russe!

Placed my first order of multiple items recently. Was very disappointed by the quality of the clothing. Returned 3 items (wanted to return all of them but I was trying to be nice!). They issued me only partial credit for my returns and, worse than that, despite my request that they put the refund on my credit card, they issued me STORE CREDIT instead. After 2 unanswered emails and 2 phone calls, they tell me the reason for partial credit and only STORE CREDIT is because the items I returned were damaged somehow which is an outright lie. I tried the items on once and returned them with labels attached. I order from a lot of online and catalog clothing merchants and had come to take for granted they could be counted on to deal honestly with customers. Wrong! Buyer beware of this racket called Alloy Apparel.

I ordered a pair of jeans in size 7 and when I got them they were too small and didn't really look as good as they did in the picture, altogether I paid 40 dollars. So I returned them and only got 25 back! So when I contacted alloy they sent me an email saying 5.95 was deducted for ups, and they told me "dear costumer if you're returning two items or more additional 10 dollar fee will be deducted. Ummmn I returned one item. Horrible costumer service, will never order again!!!!

What a nightmare!! I ordered an e-gift card for $125 for my niece on 1/28/2015 and assumed they sent it to her. Several weeks later she let me know she never received it. I called Alloy right away and they told me they'd sent it to me. I never received it. I was told I'd get a replacement in 7-10 days. I escalated to a manager because that was unacceptable. Can't they track the e-gift card they supposedly sent?? The supervisor told me I'd have it in 3 days. Surprise, surprise - no e-gift card. I called again and was told I would get a call by the end of the day - no call. I called again and this time I was told I'd have the replacement emailed to me by the end of the day - again nothing. I called again and they told me I should have been talking to the billing department the whole time - but they were closed. I called the next day and Marion from Billing said I should have been calling them. She would handle it and I'd have it by the end of the day. I called Marion back near the end of the day. She said she emailed her supervisor and I would have it by the end of the day - again - nothing. I notified VISA of my plans to dispute the charge. I'll buy my niece a VISA gift card instead and hope she uses it ANYWHERE but Alloy!!! My goal is to tell everyone I know - at least twice - NOT to shop at Alloy EVER!!! Brian Lattman is listed as the president of Alloy on Linked In. It would be nice if he were in touch with how his company is miserably failing their customers. Perhaps everyone should forward him copies of all these negative reviews,

I have been buying from alloy for a couple years now. I loved their extra pant inseams. Well, after this most recent order, NEVER AGAIN! Horrible customer service! Was told that I had overnight shipping due to numerous problems with my order. A couple days later, no package. I call to find out where my package is and I am told that I hadn't been giving the overnight shipping I had been promised and that my problem order was being shipped normally. Lied to, given the run around and still no order a week later.

This site and company are ridiculous. They took money out of my account then refunded it and cancelled my order without telling me (5 times!). I spent days online and on the phone trying to reorder my clothes, dealing with both rude and disrespectful customer service. Then was told it was my fault for ordering online and not by phone. I was a long time customer and i seriously dont know if i will ever shop Alloy again!