Alloy.comReviews of alloy.com

I have been an Alloy customer for more than 10 years. After my most recent experience, they have officially lost me as a customer. My order has been back ordered for over 6 weeks, and despite 2 emails (only one of which was answered yet unhelpful) and numerous phone calls, no one could tell me when my order would ship. Finally I call to cancel my order, wait on hold forever, and I'm told the order is getting ready to ship and I am not allowed to cancel. What?! It was so long ago I don't even want the stuff anymore! I asked to speak to a supervisor, and big surprise, they were "on another call". I was told a supervisor would call me back, which of course never happened. Now, days later I still have no shipping confirmation or tracking info. I expect a return label with this order as the last customer service rep promised. Otherwise, I'll be disputing these charges on my credit card. Alloy has lost a loyal customer with me. This experience was infuriating and unacceptable!

I placed an order with Alloy two weeks ago and received an order confirmation that same day. I have yet to receive any shipping information after TWO WEEKS. The shipping costs $18 and is estimated for a time of 7 to 10 business days. What the hell?! A few nights ago, I sat on hold with customer service for OVER an hour and finally selected the option to leave a callback number. After doing so, the hold music kept playing for another 20 minutes before I hung up out of frustration. The following night I tried again and actually got through to a disinterested, unhelpful customer service rep. She gave me the run-around and said my order couldn't be processed because I paid with PayPal. Why would your company even offer PayPal as a payment option if you can't process such orders??! She said to call back the next day. I told her I would not do that, and she said she'd leave my number with a supervisor who would call in the morning. Twenty-four hours later...no call. I'm not shocked after reading the other TrustPilot reviews. Should any Alloy bigwigs take a gander at my review (not likely since they think customers can go screw themselves), you better get your sh*t together before you end up bankrupt like many catalog-happy, teen-clothing companies like yourself. It's absolutely outrageous that you'd treat your customers in such a way.

I have been buying from Alloy for the past 10 years. Like I feel personally hurt by this, because I have always depended on there great customer service and products. They have been exceptional over the years, I dont know what has happened with the company for this to happen. I have tried my hardest to blame the postal service, blame UPS...and they have all pointed their fingers at ALLOY. ALLOY, what kind of business contract did you make by having packages sent UPS SurePost service, that they can completely make a package disappear, and I never see it? THIS IS RIDICULOUS!!! I ordered on August 12th 2015...it was received and scanned for departure (delivery to me) in Chula Vista, CA on August 19th 2015. Whatever middle man, UPS SurePost is...they suck, this contract needs to be terminated because it has now been over a month and I still haven't received my package. UPS SurePost has failed to live up to their service and has no customer service relation skills, there isn't even a number to directly call them about my package, I've had to talk to outside call center individuals who dont speak English well. This issue makes ALLOY look bad. I'm highly upset about not receiving this package because if I do get credited for the items I purchased, 8 out the 9 items are no longer available in my size or color. NOT A HAPPY CUSTOMER ALLOY!!!! NOT HAPPY!! ALLOY Order #12352797 UPS # 1ZR5R214YW03017840 USPS# 92612904851809551018090995 After the package was live scanned (August 19th 2015) at the Chula Vista location of UPS, it has remained under "Transferred to Local Post Office" for over a month. There is no record of it being delivered or received on the USPS side. So either the package was taken (someone stole it) or it is still sitting around in an office (UPS) or truck (UPS). How is UPS SurePost ensuring that mail service is done right, when this happens???? I wont be ordering from ALLOY any longer. Im pretty upset about it, because I loved ALLOY. ALLOY please fix this, please. or Im done with you for good.

I had been getting the catalog for years and finally tried to place an online order. I submitted my order and received an message that read something like "there was an error and order was not placed", so I tried again and got the same message. The next day there were two charges on my accounts, one $5 more than the other. I went to Alloy website which said I had NO orders on file. I called customer service and was told that there was not an order placed but the charges went through and they would refund in 10-15 days. She never asked if I wanted to place an order since they already had my money, which I found extremely suspicious, I wonder how many other people this happened to. I said that didn't work for me and I wanted to talk to a supervisor, she said she would transfer me and hung up on me. I called back and told my story again and was told a refund would issued in 5 days, then I realized it was the same girl. I then asked for a supervisor and not to hang up on me. She said was no supervisors there, so I asked where they were and she said they were all in a meeting. I told her to take down my name and number and put in one of the supervisor's hand as soon as they came out of the "meeting". I am still waiting on someone to call me back. I should have read reviews first but I am just dumbfounded, they basically STOLE my money. After reading these reviews, I have no faith that they intend to rectify this issue. I am just going to dispute charges with my bank.

Alloy has the worst customer service out of any company I have ever dealt with! You can barely understand what the representatives are saying, whether it's because of their accent or because they mumble. I was having trouble placing an order and not one person was able to help me. I was given different phone numbers to call, I was hung up on 3 times, and then I was flat out told that they couldn't help me. After my 15th phone call (yes I know I'm foolish), I finally gave up. So after 15 phone calls and 2 emails (which were never answered), I will be contacting the Better Business Bureau. It's a shame because I do like their jeans, but dealing with Alloy is too much of a headache.

I purchased a gift card. I made 8 calls to the company. I never got the card and they won't refund my account. They also won't let me speak to a supervisor. They keep saying the card will be here in two days. That was almost a month ago. The card they said they shipped did not have a tracking number on it. Something fishy is going on with this company!

I love the jeans they have but the quality of their tops and dresses is terrible. $14 for shipping to me and $7-$14 to return the item if it does not fit or I do not like. The constant email specials with codes that never work and you cannot combine shipping with percent off deals. You call and try to get help and they act less than thrilled to speak to you. No response to emails or social media.

I have been ordering from Alloyapparel.com for years... Usually without any problems! In 2014, I didn't receive a package (for whatever reason) and I was issued a refund. I've made several purchases since then without any problems. Now, in 2015 I placed 2 orders, July 3rd and July 10th. Both of which I have yet to receive. I called on more than one occasion to inquire about my packages... but was given the run around. I was initially told to call back on the 10th business day. When I did that, I was then told that actually needed to call back on the 11th business day which was after the weekend. I called back on the 15th business day... and NO ONE could tell me where my packages were. I was issued two PSEUDO tracking numbers via email and a DEAD link on their website. NO information whatsoever was available to me or them for that matter. I was satisfied with just being issued a replacement. But, whilst disputing one order (July 3rd), I was informed about a company policy which states I can not have more than 2 refunds in a LIFETIME and any future order will be at my own risk. When I heard that... I no longer wanted a replacement... JUST GIVE ME BACK MY MONEY!!! So... no refund for July 10th After JOANN (their Representative) told me that she "sees" the July 3rd package was UNDELIVERABLE. SO THAT CLEARLY MEANS THAT I DID NOT RECEIVE IT AND IT WAS NEVER IN MY POSSESION. NOW.... How is that Fair to me? It's NOT Fair! I am not trying to be fraudulent. It's not like the tracking information said DELIVERED!!!