Alloy.comReviews of alloy.com

What happened to this company?! I have been ordering for years and now my orders are put on hold for months at a time, you hardly ever have the long lengths anymore and now you are charging us for returns?! With an online company, not having free returns is just stupid, especially when most of your sizes are not true to size and you never know what you are going to get. You have lost me as a customer and from all these horrible reviews, looks like you are losing a lot more! Very disappointed!! I will go to Old Navy, tall sizes, cheaper and free returns!

I purchase a pair of pants which cost me $41 Somewhere Only of last year they messed up on the size so I had to send it back and I asked for my refund I talked to Alloy representative in June .she was going to issue my refund in a check I have not received it yet and it's 2017 I've been trying to call them and I cannot get in contact with Alloy, very frustrated Lynn from Detroit

I made my first purchase at 50% off coupon I had. One item was a dress that ended up being too long (contemplated hemming it) but decided to return it and get the normal length. Used my own label and paid to ship it back. First off, the ended up taking the shipping out of my account when I didn't use their prepaid label. Called and they wanted a copy of my receipts ..sent them and never heard anything. I then get confirmation that the dress in normal length is no longer in stock and cancelled my exchange. I waited two weeks and finally contacted them by email asking when I can expect my refund of the dress and the shipping you took out. They sent back and email saying only a portion of what I paid was refunded because they deducted a 5.95 return fee. I was livid and called them and said I would of been happy to exchange for something that was in stock but they instead just canceled and took more money out...all in all th dress cost me $17 to return with paying for shipping it back was $5 they took additional $6 for their prepaid label I didn't use. And additional $6 for return fee. I shop almost 100% online and will never use their company again!!!!

They don't answer your emails! They don't answer your phones though they have no problem deducting money out of your checking account!! Let me guess... This company is based is New Jersey!? DON'T WASTE YOUR MONEY WITH THIS COMPANY!!!

This company is a joke. They won't give me my money. I returned jeans to them over 3 weeks ago and they haven't refunded me. I keep trying to call them and they tell me that my case has been referred to the " escalation department" . I have called everyday for 2 weeks and they keep telling me that they will call me alter that day or the following day. Now they have my item and my money. Not to mention right after I ordered from them, I have another FRAUDULENT charge on my debit card. I am trying to update my billing to get my refund and they never do it, they agent says" I cant update anything and you have to wait for a call ". This is a joke company and I don't ever recommend ordering unless you want to lose. This is the 2nd time something bad happened. I bought another pair of jeans for my g/f and they said it would be here in a week and I call back and they say it was "back ordered for 2 months". I actually waited and 4 months later never got anything. It took nearly calling the governers office to get my money back. GARBAGE! My girlfriend has shopped with you guys for 10 years. You're going to lose a valeuble customer forever. FIX MY DAMN ORDER

July 5th i processed and order for which my credit card was charged $174. I've trying for 4 days to get someone on the phone because I was never sent a order number confirmation so I could track my order. What I've Geena getting is please hold for a rep. A long drawn out recording for at least 5 minutes and then the phone disconnects... So disappointed have had issues with deliveries previously, with them not sending products until they reauthorize but never where this... would rate them a 0 if I could

I place an order on April 20, 2016, i got a confirmation number and get charged on my credit card. A week later did not receive the item or any more e-mails. I called several times, no answer and average waiting of 15 mins. I have sent e-mails, no answer at all. Finally was able to get a person on the phone and told me that the order number I got over the e-mail did not exist, and didn't give me any other choice. I call my bank to get the charges back. Poor customer service, they don't even try to satisfy the customer, to get the customer back and to try to correct their mistake. Too bad, very disappointed!

Alloy sent me the wrong shirt and they had the nerve to charge me for return shipping. They’re the one who messed up! I e-mailed them 3 times and it took 5 weeks for someone to finally respond and credit me for the return postage. This store is such a joke. Every time I’ve ever ordered from them, something has gone wrong. Some of their clothes are decent, but it’s not worth the hassle of dealing with their nonexistent customer service.