Alloy.comReviews of alloy.com

I don't know if management changed or what but I will no longer order from Alloy! I have been a faithful customer for years, and have always highly recommended them to other tall women. Well, no more! Suddenly, they do not provide you with a return shipping label so the process is no longer easy, nor is it only $6. Shipping to send back a few items is costing me $22!!!! Not only do I have to wait on the phone for at least 40 minutes to speak to someone now (when they used to be readily accessible), but when I did order my item, it was stuck at the warehouse for 3 weeks! I wanted an item in time for a trip, but did not receive it until after I returned. I was sooooo disappointed. When I finally spoke with a rep, all they said was sorry and did not offer any sort of compensation. I am so upset about their changes and I will NEVER order or recommend anyone to them again.

I am very disappointed with this company. It's been months since I placed an order, no word and no product. I gave them the benefit of the doubt, and tried to place another order, the same thing, nothing. My card was charged 3 times, and still haven't gotten anything, and no response from them. This has been going on for several months. Very very upset. Not a happy shopper!!!!!!😡

I wish I could give them no stars!!! I have been ordering from them for YEARS!!! I placed an order totaling over 300.00 for a trip I was taking. I never received an email confirming shipping or a tracking #. fast forward to 2 weeks later.... still no products!!! I am leaving in 2 days!!! Called customer service and all they said was .... "sorry.... we have an issue with merchandise going to the warehouse then out for shipment!!" Huh?? I ordered from 2 other stores the same day and received my merchandise in 2-3 days!!! GET IT TOGETHER ALLOY!!! Needless to say, regardless of how nice these pants are, or if they make my butt look like JLo.... They will be going back and I will be looking elsewhere for jeans!!

This has turned into one of the worst companies of all time. I've been ordering here for years but this last order has turned into quite a cluster f. I placed the order 7/20/2016 for 3 pairs of pants. Two pairs were back ordered with estimated ship date for 7/31/16. I've emailed customer complaints 4 times now. In August they told me they were moving their warehouse and it would be sent out as orders were sorted. In September they told me the same. I sent another request out 10/4 demanding a refund and they have yet to answer at all and have not received any of the 3 pairs despite only2 being on back order. Oh, and they also made it so no one can access their account information either. I contacted customer service about that as well, they told me they changed their system and to create another account. Well I did....3 times...and none of those accounts have saved so that I can access them after creating. Basically feeling robbed over here. I really hope Alloy is ashamed of all of these negative reviews.

Don't waste your time or money. I've been shopping at Alloy since high school. They are barely a shadow of the company from those days. I purchased pants on 7/28. It's 10/10 as of me posting this message. Do you think I've seen my pants? NO. When I was able to get someone on the phone last month, they gave an excuse about updating their system and changing warehouses, and that orders would begin shipping again in two weeks. It's been almost 4 weeks since then. Now, I can't even call to have my order cancelled because no one will pick up the phone. I just took a look at the new website. Same old cheap clothing but the prices have gone up immensely. Save your time and money. If you need up to a 36' inseam, shop at Old Navy online. I just bought my first pair of jeans with them. Much better quality, cheaper prices, and much better customer service.

I DON'T UNDERSTAND HOW ALLOY HAS NOT BEEN SHUT DOWN AS A COMPANY!!!!!!!!!!!!!!!!!!!!!!!! How can they legally still be conducting business? This afternoon I finally realized, after a year and a half of ordering merchandise from them and having to jump through hoops to get credit for my returns, that they have embezzled my money. If you ever order from Alloy NEVER ACCEPT A GIFT CARD OR IN-STORE CREDIT. They told me I can use them whenever but it now turns out when you try to apply a gift card to your order, that part 'is under construction'. When I called and asked for clarification, they said they could not tell me when I would be able to use my gift card and they would not refund my money = this is illegal. I called paypal and they told me gently that I had been scammed and I would never see this money again. It has been very stressful to deal with them and needless to say EXTREMELY EXPENSIVE as well. I have been scammed probably about $350 dollars over the 2 years of dealing with them. DO NOT SHOP WITH THIS MERCHANT unless you want to pay a lot of money and headache for cheap clothes. Good luck!

Placed an order on 9/1 for an item I needed for vacation on 9/29/16. Received an email stating that the warehouse moved and orders would begin shipping on 9/7, fast forward to 9/23 my order is still processing and "might" ship next week. I'll be on vacation. Thanks for nothing!

I can't believe this company is still in business....They are a total scam to me. They wear you out with all these emails about sales AND they even go as far as to let you place an order for you to wait, wait, wait, and continue to WAIT....at the end of 2 months, when you're really tired of waiting, they CANCEL your order, hahaha! When you call them the customer service number rings forever until it decides to disconnect on it's on or you get that crazy on hold music. I placed an order using THEIR merchandise credit and after this big turn over, they CANCELLED my 2 merchandise credits and don't refund me the money on the cards. THAT'S MY MONEY that I can't get back nor will the customer service reps give you a number to their corporate office. I don't see how they can get away with it.....I'm about to file a report at the BBB on them, because that's stealing. I have been doing business with them for years, but their customer service is HORRIBLE, from their service reps to their supervisors.