Mika J.
NO REFUND
I had the same experience with regards to refund as describe by Latonya and copied below. Specific to my experience the staff went has far as to give a random/fake reference number for the "refund”, and a fictious name of a supervisor. I was recently told "we will mail the payment”, I reminded the rep the payment should be refunded using the payment method in which it was received, and I did not pay by check, not did I receive a refund check. My assumption is I will be told the check has to be cancelled and I have to wait additional time for a refund. I was asked if I have Zelle and someone will get back to me to refund the money. No Refund. "LaTonya 1 review US 1 star: Bad Updated 14 minutes ago Warning - ramble alert Warning, rambling alert. I canceled with another moving company after being impressed with what I thought was better commitment and dedication. I will try to summarize what I perceive as a breach of trust. I contacted All Mighty Relocation the day after electronically signing the Estimate to request a cancellation and refund. I have contacted the company just about everyday to ask for timing on the refund I requested by phone and email. Of course I still have a move to pay for. I have received no direct response to the direct question. I was told that the refund was in process the following business day following accepting the electronic Estimate. I contacted the company to cancel within 24 hours, well within the written contract required time frame of 72 hours. I paid the deposit by check after being told that was the only way to satisfy the payment. After, reading the contract more carefully I found that the contract did not read that way. The contract stated that the deposit could be paid by credit card as well as another form of payment. I explained to a rep who called on Monday, a business day after my request, that the check cleared as a draft the same day that I sent a copy of the check confirming the satisfaction of the 15% deposit. Though the call was pleasant enough; however, there was no real closure. Just a “it’s being processed”. This was not the only discrepancy that I found but this was the nail in the coffin. Needless to say, that I am frustrated and fearful that this will not end well with the lack of communication. It is disheartening that I am not allowed the same level of consideration that I paid, pun intended, or that is apparently extended to other customers that have had positive experiences. With all of the positive reviews, I can’t help but believe that this is due to “who” I am. Is this my introduction to Southern living? Update to come. Just over a week since my requested refund and still no update on the status. I’m still attempting to move forward with my move half way across the country as this company holds much needed funds that I require for my transition! Update: Two weeks now and I’m told the check is in the mail! Update: As I quickly approach the 30 day mark, the only positive is that my communications are being acknowledged and the individual that I’ve spoken with has been polite. Still, I have no resolution to this ordeal as I await a refund for what is almost the equivalent of my current rent."




